Poor workmanship, poor customer service, poor ownership.

Had my hilux in and out of Mayfair Pinetown around 14 times since August 14th 2019 and I had endless problems with them. Fist issue I had was that the clutch had a violent shudder, the release bearing was making a huge squeaking noise and the low range gear lever for the 4x4 wasn't placed into the correct place so it was unusable. Took it back in and they had it for a day or so and didn't even book the vehicle in. Got it back and they told me the shudder is normal and it will go away after 1000km. So I left and the shudder and squeaking continued, our company closed down during November December due to contract leave so we resumed in January 2020 where I took it back because the clutch made it undrivable and they told me that they have to send it for warranty and it's a long process. Now this vehicle had gone in on multiple occasions before this and it was just convenient that they didn't give me book in sheets to show how many times it went back but our company has it recorded on vehicle tracker. I went back to check up on the vehicle in Jan and they said there were other items that were faulty and I had a look at the flywheel and it was so badly damaged and the clutch had ripped through so much of its lifespan that next clutch change I have to purchase a new flywheel. The clutch they took out looked rather strange as we only purchased original parts for the fleet in our company and I requested an original clutch to be installed as the price I was quoted matched the price for an original clutch at Toyota. The clutch they installed was the incorrect clutch and not even what we asked for. So already this is *****. I spoke with the manager Rene and they came up with a solution that if I purchased my own original clutch that they would install it and would give me the refund on the other clutch as it does not function in my vehicle which Toyota themselves have tested it to be an incorrect clutch, it's a clutch for the d4d 2.5 quantum gearbox and that is why the generic clutch is so cheap only costing 2000 rand. So I purchased a new original clutch from Toyota Hillcrest and supp**** them with it and once they installed it they had an issue with the installation which required me to purchase an original master cylinder as well to fix all the damage caused by the clutch that they supp****. After that the vehicle was perfect. Ran like a dream and now going 4 weeks down the line I was waiting for the refund that I was told I would get which never came. I got an email saying that the clutch that was for a different vehicle and not the 3l d4d hilux was not faulty and I must come collect it. So I tried 4 times to try get hold of Rene and eventually got a hold of him and he basically told me that he won't refund me and there is nothing wrong with the clutch even though I had to spend my own private money to buy a new clutch because the one they supp**** is the wrong clutch. So I informed him that charging the price for an original clutch and not supplying an original clutch is ******* and it's ***** especially after paying a premium price for the gearbox to get done I wouldn't have expected this so I have no choice but to take legal action as it was not company money that was spent, it was my own private money out of my pocket. So I advise anyone to never take their vehicles to Mayfair Pinetown. And I'm not alone in this as there were others people that went to Mayfair with their hilux vehicles and had the same issue. I was told that I'd have to modify my flywheel by grinding it to size to match a new clutch because the clutch that was supp**** was causing shudder on all other hiluxes it was installed on.