1 reviews | Active since Mar 2017
Poor service as quality and management... communication is also poor
Mr.Francois Olivier (manager) is a bul****ter...he told me that my vehicle will leave Mayfair gearbox at5 Monday morning...only by 22h00 I received my vehicle after walking 1.5 -2 km..to collect at main gate that night....!!!
Good afternoon Mr. Niemand
We acknowledge receipt of your complaint, I administer the Hello Peter posts for Mayfair Gearbox (Pty) Ltd and am responding to your post. I have taken cognizance of your complaint and am awaiting feedback from Mr. Olivier on this matter.
Sir, at Mayfair Gearbox we ensure that complaints are handled efficiently and effectively and, wherever possible, resolved to the customer’s satisfaction. We sincerely apologize for your unfortunate experience with Francois and your complaint is currently being addressed with him and our executive management. I will respond accordingly on our findings once I have Mr. Olivier’s report.
We look forward to serving you in the future. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards Samantha Brand
Communications Manager Mayfair Gearbox Group SA
***
Good afternoon Mr. Niemand
We acknowledge receipt of your complaint, I administer the Hello Peter posts for Mayfair Gearbox (Pty) Ltd and am responding to your post. I have taken cognizance of your complaint and am awaiting feedback from Mr. Olivier on this matter.
Sir, at Mayfair Gearbox we ensure that complaints are handled efficiently and effectively and, wherever possible, resolved to the customer’s satisfaction. We sincerely apologize for your unfortunate experience with Francois and your complaint is currently being addressed with him and our executive management. I will respond accordingly on our findings once I have Mr. Olivier’s report.
We look forward to serving you in the future. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards Samantha Brand
Communications Manager Mayfair Gearbox Group SA
***
WITHOUT PREJUDICE"
Dear Mr. Niemand
Sir, we have consistently addressed your complaint with you directly offline as well as with the OE supplier your matter relates to.
We are confident that our one on one communication with you has detailed the situation and made clear our companies concerns regarding your vehicle. The warranty issue has been addressed with the relevant personnel at the respective OE supplier. Please revert to them directly in this regard.
We hereby view this matter as resolved however our management are happy to meet with you personally to discuss your vehicle however we would advise; and hope that you will respect; that our company will no longer engage with any further online communication with you; as the matter is complex; your post does not reflect the facts as they are and requires a one on one meeting if you so require. We are open to accommodating such should you wish to pursue this course of action.
We await your kind feedback offline via email or telephonically.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox (Pty) Ltd, ***
WITHOUT PREJUDICE"
Dear Mr. Niemand
Sir, we have consistently addressed your complaint with you directly offline as well as with the OE supplier your matter relates to.
We are confident that our one on one communication with you has detailed the situation and made clear our companies concerns regarding your vehicle. The warranty issue has been addressed with the relevant personnel at the respective OE supplier. Please revert to them directly in this regard.
We hereby view this matter as resolved however our management are happy to meet with you personally to discuss your vehicle however we would advise; and hope that you will respect; that our company will no longer engage with any further online communication with you; as the matter is complex; your post does not reflect the facts as they are and requires a one on one meeting if you so require. We are open to accommodating such should you wish to pursue this course of action.
We await your kind feedback offline via email or telephonically.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox (Pty) Ltd, ***