1 reviews | Active since Oct 2016
Poor service
Good day on the 3rd of January i took my Ford focus automatic to the automatic division in Booysen for a clutch replacement and it took them the whole month to repair the car, and on the 31st of January i was advised to collect the and after driving the car for a couple of kilometers i realized the car was still giving me problems and on the 3rd of February i took back the car to Mayfair Gearbox and later was advised that the TCM needed to be replaced and it was the cause of the problem. i gave them the go ahead to replace the TCM and on the 8th of February i collected the vehicle as i was advised that it was fixed.but as i drove the car that evening i experienced problems with the car and the following day which was the 9th of February i didn't go to work as i had to go to Mayfair Gearbox to demand answers on why the car was still giving me problems. at this moment the car is still at Mayfair gearbox which i'm getting a whole lot of excuses.
Its been almost 2 Months now without a car and i have to depend on public transport while and which i find it totally unacceptable and will never recommend anyone to Mayfair Gearbox or take my car there in the near future.
Good afternoon Sir
Thank you for your email to notify us of the delays you have been experiencing with our service recently. I have personally spoken with Doctor Mabuza, who has been assisting you. He has advised me that there was an unfortunate, initial delay whilst we waited for parts to arrive for your vehicle. We sincerely apologize for your unfortunate experience with the parts delay as well as the number of times you have had to return the vehicle to our Automatic Division due to the TCM malfunction.
Mr. Mangwane, we have given your vehicle the absolute priority and our technical team have completed the diagnosis on the vehicle. They have received feedback from the Ford SA Technical Department to pull the transmission from the vehicle and have the clutch re-set and check the forks. The vehicle is currently in production to have the transmission removed from the vehicle. The utmost priority is being given to the vehicle with the supervision of our Workshop Manager and his technical team. We have escalated your communication to our Service Manager Rozante Stevens who will keep up updated daily Sir.
Our ethos at Mayfair Gearbox is to ensure that our customer’s concerns are handled efficiently and effectively and, wherever possible, resolved to the customer’s satisfaction. We are confident that after the feedback from the Ford SA Technical Department, the matter will be resolved amicably and with a speedy resolution for you.
Thank you for your kind understanding in this regard and please be assured that we have heard you and are taking the necessary action to expedite your vehicle repair.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +76 ***.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager, Mayfair Gearbox Group SA
***
Good afternoon Sir
Thank you for your email to notify us of the delays you have been experiencing with our service recently. I have personally spoken with Doctor Mabuza, who has been assisting you. He has advised me that there was an unfortunate, initial delay whilst we waited for parts to arrive for your vehicle. We sincerely apologize for your unfortunate experience with the parts delay as well as the number of times you have had to return the vehicle to our Automatic Division due to the TCM malfunction.
Mr. Mangwane, we have given your vehicle the absolute priority and our technical team have completed the diagnosis on the vehicle. They have received feedback from the Ford SA Technical Department to pull the transmission from the vehicle and have the clutch re-set and check the forks. The vehicle is currently in production to have the transmission removed from the vehicle. The utmost priority is being given to the vehicle with the supervision of our Workshop Manager and his technical team. We have escalated your communication to our Service Manager Rozante Stevens who will keep up updated daily Sir.
Our ethos at Mayfair Gearbox is to ensure that our customer’s concerns are handled efficiently and effectively and, wherever possible, resolved to the customer’s satisfaction. We are confident that after the feedback from the Ford SA Technical Department, the matter will be resolved amicably and with a speedy resolution for you.
Thank you for your kind understanding in this regard and please be assured that we have heard you and are taking the necessary action to expedite your vehicle repair.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +76 ***.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager, Mayfair Gearbox Group SA
***
Dear Themba
On behalf of Mayfair Gearbox, I would like to thank you for changing your review rating to 5 stars.
I am delighted that we resolved your concerns and ensured that you received the best possible service. We strive to provide the best service possible, with the highest regards to quality, customer safety and satisfaction.
At Mayfair Gearbox we constantly ensure that we provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing this right. We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Thank You Very Much For Your Rating Conversion. This helps and motivates us to do even better which is in line with our mission statement "First Time Right".
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***
Dear Themba
On behalf of Mayfair Gearbox, I would like to thank you for changing your review rating to 5 stars.
I am delighted that we resolved your concerns and ensured that you received the best possible service. We strive to provide the best service possible, with the highest regards to quality, customer safety and satisfaction.
At Mayfair Gearbox we constantly ensure that we provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing this right. We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Thank You Very Much For Your Rating Conversion. This helps and motivates us to do even better which is in line with our mission statement "First Time Right".
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***