1 reviews | Active since Feb 2017
Parts ******
Took my car for a gearbox service, and they swapped my new drive shafts with old ones. I only realised after 2 months when my drive shafts start making noise. The drive shafts have a lifespan of over 3 years.
This was after my car had a series of oil leaks on the transfer case, after they told me its okay. The gearbox service took almost four months for them to complete.
Bad service and I wont recommend anyone to use their service.
Good afternoon Thabiso,
Thank you for your information. Our head office will contact you shortly.
Good afternoon Thabiso,
Thank you for your information. Our head office will contact you shortly.
Good afternoon Thabiso
We acknowledge receipt of your complaint and as it contains serious allegations, we would like the opportunity to investigate the matter fully and to assess the photographs that you have since supp**** to our Head Office. I represent senior management and have addressed your complaint at executive level. Your complaint has been escalated for investigation to the General Manger of the Manual Division, who will investigate and consider your complaint properly. We want to resolve your concern as quickly and fairly as possible and will keep you informed.
Thank you for choosing Mayfair Gearbox Nationwide. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***
Good afternoon Thabiso
We acknowledge receipt of your complaint and as it contains serious allegations, we would like the opportunity to investigate the matter fully and to assess the photographs that you have since supp**** to our Head Office. I represent senior management and have addressed your complaint at executive level. Your complaint has been escalated for investigation to the General Manger of the Manual Division, who will investigate and consider your complaint properly. We want to resolve your concern as quickly and fairly as possible and will keep you informed.
Thank you for choosing Mayfair Gearbox Nationwide. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***
Good afternoon Thabiso
Thank you for allowing us the opportunity to investigate your complaint and sending our Head Office the photographs. Sir, your allegations of ‘parts ******’ is of a very serious nature and one we do not take lightly. Our investigation has concluded that your vehicle initially came into our workshop on the 1st November 2016. Although we quoted you for repairs on your Transfer Case, Gearbox, CV’s & Propshaft. You only accepted the repairs on the Transfer Case & Gearbox, inclusive of labour & oil. The repair was undertaken and you collected your vehicle in good and working condition. On the 9thMarch you claim you bought two side shafts from a dealership you have named in email correspondence with us, however it must be noted that the invoice from the dealership does not reflect the vehicle registration number or vehicle kilometres. As an industry norm, dealerships will always display this information on their invoices for "comeback purposes.”
Mayfair Gearbox did not fit any side shafts for you. In April 2017 you re-booked your vehicle into our workshop and did not advise us that you had replaced the side shafts. Mayfair Gearbox replaced the side shaft as it was leaking, as quoted to you. Sir, we completed the work requested for the replacement of the seals. In our technical opinion, the replacement of side shafts always includes the replacement of side shaft seals which would have been done by the dealership mentioned above. Your guarantee for the drive shafts and seals would be with the dealership and as you clearly stated the lifespan of the drive shaft should have resulted in your returning to the dealership in question for your leaking side shafts seals.
Seven months after you collected your vehicle, you claim that Mayfair Gearbox swapped your new drive shafts for old ones. This is a completely false allegation and we strongly deny such allegation. We did not change or tamper with your drive shafts. We implore you to cease any further such allegations against our company.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand
Communications Manager
Mayfair Gearbox Group SA
***
Good afternoon Thabiso
Thank you for allowing us the opportunity to investigate your complaint and sending our Head Office the photographs. Sir, your allegations of ‘parts ******’ is of a very serious nature and one we do not take lightly. Our investigation has concluded that your vehicle initially came into our workshop on the 1st November 2016. Although we quoted you for repairs on your Transfer Case, Gearbox, CV’s & Propshaft. You only accepted the repairs on the Transfer Case & Gearbox, inclusive of labour & oil. The repair was undertaken and you collected your vehicle in good and working condition. On the 9thMarch you claim you bought two side shafts from a dealership you have named in email correspondence with us, however it must be noted that the invoice from the dealership does not reflect the vehicle registration number or vehicle kilometres. As an industry norm, dealerships will always display this information on their invoices for "comeback purposes.”
Mayfair Gearbox did not fit any side shafts for you. In April 2017 you re-booked your vehicle into our workshop and did not advise us that you had replaced the side shafts. Mayfair Gearbox replaced the side shaft as it was leaking, as quoted to you. Sir, we completed the work requested for the replacement of the seals. In our technical opinion, the replacement of side shafts always includes the replacement of side shaft seals which would have been done by the dealership mentioned above. Your guarantee for the drive shafts and seals would be with the dealership and as you clearly stated the lifespan of the drive shaft should have resulted in your returning to the dealership in question for your leaking side shafts seals.
Seven months after you collected your vehicle, you claim that Mayfair Gearbox swapped your new drive shafts for old ones. This is a completely false allegation and we strongly deny such allegation. We did not change or tamper with your drive shafts. We implore you to cease any further such allegations against our company.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand
Communications Manager
Mayfair Gearbox Group SA
***
Good morning Thabiso
As discussed telephonically yesterday afternoon, please refer correction to our response in that we replaced the seals.
"Mayfair Gearbox replaced the side shaft seals as it was leaking, as quoted to you."
Once again we apologise for the typo error.
Kind Regards Samantha
Mayfair Gearbox Group SA
***
Good morning Thabiso
As discussed telephonically yesterday afternoon, please refer correction to our response in that we replaced the seals.
"Mayfair Gearbox replaced the side shaft seals as it was leaking, as quoted to you."
Once again we apologise for the typo error.
Kind Regards Samantha
Mayfair Gearbox Group SA
***