1 reviews | Active since Sept 2015
obvious rip-off
So I was down in the Cape over the festive season and around the 4th Jan had an issue with the gearbox not engaging when putting into drive. Took it to Mayfair Brackenfell who assessed the box and quoted me to repair the box. The quote was for a 'failure on forward sprag gear' to the tune of R+-18000. I suppose they knew that unless I fixed the car I wouldn't be able to make my return journey home, so they hiked the price..quite a lot. I have read some of the other complaints here on Hello Peter and I beg to differ Samantha.... your products and service prices are not market and industry related...purely because it is not the 1st time have had my gearbox repaired, but it is the 1st time Mayfair Gearbox has repaired mine, so I kinda have an idea of what it cost to repair and what it cost to completely rebuild my gearbox. I was charged the about the same price as to rebuild my gearbox for a repair..if not more. To give your an idea, in 2016 I had the gearbox rebuilt from a reputable gearbox specialist for the same price you charged me to repair a forward sprag gear, so again, I really disagree that your prices are market related...they are not. In my experience with my gearbox, I was expecting to be charged about 10k ...MAX Yes, I know that I accepted the quote for the repair etc... I kinda had to, as no one else was open because of the time of the year being so early that everyone else was till on leave. And that is why I believe I was charged a lot more than I should have been charged....I will call it greed, greed to the fact that because I had no other choice as to where get the repair done. Please remember that is about your pricing and not about other companies workmanship as to why the box failed.
Good afternoon Gary
We acknowledge receipt of your post and take cognizance of your comments about pricing. I am looking into your job card and will give you feedback shortly and a response from our Cape Town franchise owner.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA, ***
Good afternoon Gary
We acknowledge receipt of your post and take cognizance of your comments about pricing. I am looking into your job card and will give you feedback shortly and a response from our Cape Town franchise owner.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA, ***
Good afternoon Sir
Thank you for your patience whilst I conducted the investigation into your report. Our Cape Town Franchise Owners have compiled a report on your Land rover vehicle.
The report summarises as follows:
Mayfair Cape Town Franchise replaced your clutch pack, two sprags with seals and gaskets in the vehicle’s gearbox during the work in progress. The team at Mayfair took out your gearbox a second time (at no additional cost to yourself). The removal was done as a result of another garage previously not sealing the engine sump correctly, which Mayfair Gearbox brought to our attention. Mayfair Gearbox subsequently replaced the sump gasket on your vehicle, the team fixed the sump and they also replaced the rear main seal on the engine, additional to the work done on the transmission.
The owners of the Mayfair Cape Town franchise are disheartened by your post of ‘rip-off’ pricing as had you been unhappy about the quote presented to you for go ahead, between the 5th and 12th December 2017, you could have expressed your dissatisfaction about pricing, which you never did.
Sir, we are cognisant of your comparison to pricing in 2016 undertaken by another gearbox specialist, however you have not factored in escalation in parts pricing and supplier costs when making your statement.
The Owners wish to me to make mention that you were not forced to use their services in Cape Town because of the time of the year. This is an unfair stamen and they are honoured that you chose their shop to have the repairs done. Please be congisant that Mayfair Gearbox Cape Town were however forced to use suppliers other than their preferred suppliers due to these suppliers being closed. To accommodate your time frame, they had to freight parts from Johannesburg to execute your repair.
The Owners are very saddened by your Hello Peter post and sensationalist headline as they do not feel that they ripped you off in any way. They would greatly appreciate your retraction of your post from Hello Peter.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA, ***
Good afternoon Sir
Thank you for your patience whilst I conducted the investigation into your report. Our Cape Town Franchise Owners have compiled a report on your Land rover vehicle.
The report summarises as follows:
Mayfair Cape Town Franchise replaced your clutch pack, two sprags with seals and gaskets in the vehicle’s gearbox during the work in progress. The team at Mayfair took out your gearbox a second time (at no additional cost to yourself). The removal was done as a result of another garage previously not sealing the engine sump correctly, which Mayfair Gearbox brought to our attention. Mayfair Gearbox subsequently replaced the sump gasket on your vehicle, the team fixed the sump and they also replaced the rear main seal on the engine, additional to the work done on the transmission.
The owners of the Mayfair Cape Town franchise are disheartened by your post of ‘rip-off’ pricing as had you been unhappy about the quote presented to you for go ahead, between the 5th and 12th December 2017, you could have expressed your dissatisfaction about pricing, which you never did.
Sir, we are cognisant of your comparison to pricing in 2016 undertaken by another gearbox specialist, however you have not factored in escalation in parts pricing and supplier costs when making your statement.
The Owners wish to me to make mention that you were not forced to use their services in Cape Town because of the time of the year. This is an unfair stamen and they are honoured that you chose their shop to have the repairs done. Please be congisant that Mayfair Gearbox Cape Town were however forced to use suppliers other than their preferred suppliers due to these suppliers being closed. To accommodate your time frame, they had to freight parts from Johannesburg to execute your repair.
The Owners are very saddened by your Hello Peter post and sensationalist headline as they do not feel that they ripped you off in any way. They would greatly appreciate your retraction of your post from Hello Peter.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA, ***
‘Without Prejudice’
Good afternoon Gary
We have received your online response to your earlier post on Hello Peter. Please be advised that in further consultation with the owners of the Mayfair Cape Town franchise; they wish to state on record that they will no longer be engaging with you further via any social media platform. They feel that you did not give them the opportunity offline to address your initial concerns before publishing to Hello Peter and in doing so have tarnished their reputation unduly and unfairly as your request for a 50% discount, is in their opinion, an unreasonable request.
Should you wish to discuss the matter further please call Hein Ferreira or mark Camden directly at the Cape Town Franchise.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +76 ***.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***
‘Without Prejudice’
Good afternoon Gary
We have received your online response to your earlier post on Hello Peter. Please be advised that in further consultation with the owners of the Mayfair Cape Town franchise; they wish to state on record that they will no longer be engaging with you further via any social media platform. They feel that you did not give them the opportunity offline to address your initial concerns before publishing to Hello Peter and in doing so have tarnished their reputation unduly and unfairly as your request for a 50% discount, is in their opinion, an unreasonable request.
Should you wish to discuss the matter further please call Hein Ferreira or mark Camden directly at the Cape Town Franchise.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +76 ***.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***