Hellopeter
Share Your Experience
HK
Hannes K

1 reviews | Active since Jul 2011

14 Jul 2017, 10:28

Not Right the 1st time or 3rd time

<p>Good day,</p> <p>My Nissan 1400's original gearbox gave in on about 220 000km's. I fist took it to Mayfair Gearbox Pretoria, as they are the closest branch to me. This was in May 2016. Got it back from them and the "play" on the gear lever was still there and after about 3 000km it started feeling not so good again. Had it back at them and they said they couldn't find anything. With all of this also came a lot of phone calls from my side to them, as they don't give feedback or nothing if I don't call them. Asked for Pictures as well before and after repair, never got it.<br />Then I decided to try another branch, seeing they are "affiliated", that is closer to my work. Took it to Mayfair Gearbox, 80 Earp Str, Ophirton.</p> <p>They picked up my bakkie, took it to their branch and the whole scenario played off again, i needed to phone them to get feedback as to what is going on etc. Never really got the direct answer of what was wrong, but got the bakkie back and it felt fine at that stage. After about a month, I was driving on the highway, I wanted to change gears, luckily I was in 5th already, when i depressed the clutch, I felt something pop and my clutch was gone. Manged to pull over safely etc. Phone them to come pick it up at my house as it can't drive. The Clutch cable inside the gearbox, slipped of the selector pin, which tells me, that the refitment wasn't done properly. Also, the clutch boot, that said was replacesd was torn. <br />Now I am having trouble with the gearbox, again, still, and it is a endless struggle to talk to Leigh or Sharon, as they are never available. Leave messages and no one comes back to me, only receive an email from the receptionist that Leigh asked me to bring in the bakkie to them. I can't just bring it in, I need to make several arrangements so I can still get to work everyday while they are playing fix it on my bakkie. No one wants to come and test drive it first, with me, from my work so I can show them what is wrong.</p> <p>I paid a lot of money to get it fixed.</p> <p>Mayfair's moto is, First time right. Well, it is now round number 4, all I want is for it to be fixed, permanently. I drove the original gearbox for 220 000km's, the new one mabye has 20 000km on the clock and is constantly giving me problems. it is my only mode of transport. This shows me that maybe sub standard parts are used or the workmanship is substandard.</p> <p>Can someone from headoffice contact me and please help me sort this out.</p>

0
Replies (8)
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply14 Jul 2017, 11:06
Official

Good morning Hannes,

Thank you for your information. Our head office will contact you shortly.

Kind regards

Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply20 Sept 2017, 17:43
Official

Good afternoon Hannes,

Thanking for giving us the opportunity to rectify the problem. We have delivered your vehicle to you and believe all is in order.

Please contact us should you have any further enquiries.

Kind regards

Mayfair Gearbox

HK
Hannes K's update29 Nov 2017, 14:28
Reviewer Update
Good day, Having had sufficient time now to drive with my vehicle, the conclusions comes down to this. The gearbox is still not fixed. I have been hounded by the staff of Mayfair to close the ticket on Hello Peter time and time again. I told them that I could not do that, as I have not had sufficient time to drive with the vehicle due to my travels for work. Up until this point I still have not had any concrete answers as stated in my first complaint, and after their "repair" of the gearbox, I was left with even more questions, as to the ability of Mayfair Gearbox to fix a gearbox. 1. I still have not received an answer as to when the first repair was done, if the whole gearbox was rebuilt with all new parts and not just replaced the parts that were broken. 2. I still feel that it was not rebuilt completely and that only the broke parts were replaced. 3. This is confirmed for me, by reading what was broken again. 3.1. Main shaft bent. 3.2. Prop Shaft out of balance again. 3.3. Synchro's failed again. Now after I could put some km's on the car, there are again vibrations coming from the box and the propshaft again. The 2nd and 3rd gears, "clack" in to place when shifting. Is Mayfair Gearbox ever going to fix this box once and for all? I am at a stage where I want to take the car to someone else, but that will just cost me more money, as I paid Mayfair to fix it. They claim it always do it first time right, but this is not the case. I paid for a service and I strongly feel that I am not receiving the desired service I paid for, as I know again, need to rent a car until my car's gearbox is fixed, hopefully once and for all and I can do another 200 000km with the gearbox.
HK
Hannes K's update29 Nov 2017, 14:28
Reviewer Update
Good day, Having had sufficient time now to drive with my vehicle, the conclusions comes down to this. The gearbox is still not fixed. I have been hounded by the staff of Mayfair to close the ticket on Hello Peter time and time again. I told them that I could not do that, as I have not had sufficient time to drive with the vehicle due to my travels for work. Up until this point I still have not had any concrete answers as stated in my first complaint, and after their "repair" of the gearbox, I was left with even more questions, as to the ability of Mayfair Gearbox to fix a gearbox. 1. I still have not received an answer as to when the first repair was done, if the whole gearbox was rebuilt with all new parts and not just replaced the parts that were broken. 2. I still feel that it was not rebuilt completely and that only the broke parts were replaced. 3. This is confirmed for me, by reading what was broken again. 3.1. Main shaft bent. 3.2. Prop Shaft out of balance again. 3.3. Synchro's failed again. Now after I could put some km's on the car, there are again vibrations coming from the box and the propshaft again. The 2nd and 3rd gears, "clack" in to place when shifting. Is Mayfair Gearbox ever going to fix this box once and for all? I am at a stage where I want to take the car to someone else, but that will just cost me more money, as I paid Mayfair to fix it. They claim it always do it first time right, but this is not the case. I paid for a service and I strongly feel that I am not receiving the desired service I paid for, as I know again, need to rent a car until my car's gearbox is fixed, hopefully once and for all and I can do another 200 000km with the gearbox.
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply29 Nov 2017, 16:49
Official

Dear Hannes,

I am concerned about your repost and I personally assure you that I am currently investigating the matter and the case history on your vehicle and will call you as soon as I have a full briefing the job history and have interviewed our technical team.

I am the Communications Manager for Mayfair Gearbox and once again assure you that your concerns have been escalated to our executive and I will call you with a solution once I have spoken to our team involved tomorrow.

I assure you of my personalised attention at all times. Please contact me at anytime on ***.

Kind Regards

Samantha Brand

Mayfair Gearbox Nationwide

***

Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply01 Dec 2017, 11:40
Official

Good morning Hannes

As arranged with our Manual Division and Cynthia, our technician

Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply01 Dec 2017, 11:54
Official

Good morning Hannes

I have been advised that our Manual Division has arranged a test drive with yourself and one of our experienced technicians on the 4th December to identify possible problems you are currently experiencing with your vehicle. Should the vehicle have to be booked in after the test drive, Cynthia has pre-arranged for Mayfair Gearbox to collect the vehicle from you on the 8th December 2017, as requested by yourself.

Sir, we assure you that it is our priority to get you back on the road as quickly and efficiently as possible. I assure you of my personalised attention at all times. Please contact me at anytime on ***.

Kind Regards, Samantha Brand

Mayfair Gearbox Nationwide

***

Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply05 Dec 2017, 17:23
Official

Good afternoon Hannes

Further to my email of the 1st December, I have been updated that your vehicle was test driven yesterday by our representative, Darius Erasmus and that our Manual Division Team have arranged for your vehicle to be collected for book-in, as per your request, on the 8th December.

Darius did advise you that further to the required gearbox repair, there are also issues with your diff and this is in fact the cause of the failure being experienced with your vehicle. We assure you you’re your gearbox will be repaired and once Darius has had the opportunity to assess your diff when your vehicle is in the workshop, he will quote you accordingly.

We look forward to getting you back on the road as soon as possible this festive season. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or ***.

I assure you of my personalised attention at all times.

Kind Regards, Samantha Brand

Communications Manager

Mayfair Gearbox Group SA

***