Mayfair Gearbox -Upington

The Mayfair Gearbox Upington is one of the worst automative branch I ever experience.

I sent my 2003 Volvo XC90 T6 automatic gearbox for repair during August 2020. I got quote for the repair at the end of August 2020 and I immediately paid the 50% deposit so that they can start with the job.

I follow-up with them both emails, whatsapps and telephonically on 03/10/200, 12/10/2020, with out any proper feedback.

on the 18/10/2020 they just sent me WhatsApp to tell me that there is pipe broken which need to be replaced and I said that can order the parts and replace them. I was promised the completion of the vehicle by end of November 2020 which was moved to before closing December 2020.

When I call in the beginning of 2021 I was told they still busy with the vehicle. up until now they can do anything about the car as they only have one technician and he is only available for better vehicle not mine. I can see when I personal when to the workshop during march 2021 that is not because of one technician but is because of the colour of my skin as could see I was treated like a beggar not a customer.

How do you take more than six month to fix just a gearbox? is this a good business model?