1 reviews | Active since Aug 2018
Mayfair Gearbox is Unfair
I Received the worst Service you can ever imagine with selby mayfair Gearbox, in fact they ****** me with no shame. I took my Mercedes A160 in for gearbox diagnostics, i had to phone them after some days to find out if they had actually looked at my car even though they said they would call me within 2 working days to give me a feed back. When i complained they said it would cost 38000 to repair my Gearbox, I said "no thanks i do not have that money, will come collect my car", the following day they called to offer a discount of 8000 rands and i said "Yes", i then had to give them 10000 rands in order for them to start working on the car. After weeks of phoning and phoning as they were taking a very long time to fix the car and their consultants kept lying to me that the car was just being tested to make sure it was ok. again after complaining they phoned to say i would have to pay a further 28000 on top of the 30000 that we had agreed on. i couldn't pay that money but it was late because i had already advance 10000 on the 30000 of which they refused to refund in order to cancel the all deal. so i went to plead with their manager who said to me that he understood my situation and would keep our original agreement of 30000 . In short on the 16 of June 2018 i finally was called to pay the balance of 20000 and took my car , i drove the car which felt good at first but after 6 weeks of driving the car, it started loosing power on gear 1 and was struggling to change gears, when i went back to them they refused to help saying the car had only 1 month warranty and i would have to pay more money for them to fix it.
‘Without Prejudice’
Good afternoon Mr. Manika
We acknowledge receipt of your complaint on Hello Peter. I administer the Hello Peter posts for Mayfair Gearbox (Pty) Ltd and am responding to your post. I am aware that senior management are involved in the matter. I have taken cognizance of all the facts as stated by yourself and wish to assure you that I represent senior management and have addressed your complaint at executive level.
Your complaint has been escalated for investigation to the General Manger of the Automatic Division in Selby, Mr. Dharam Maharaj, who has advised me that he has already spoken with you telephonically earlier today and will call you again this afternoon, as a priority.
I will investigate further with Mr. Maharaj and ensure that your complaint is handled swiftly. We want to resolve your concern as quickly and fairly as possible and will keep you informed.
We look forward to serving you in the future. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards Samantha Brand
Communications Manager Mayfair Gearbox Group SA
***
‘Without Prejudice’
Good afternoon Mr. Manika
We acknowledge receipt of your complaint on Hello Peter. I administer the Hello Peter posts for Mayfair Gearbox (Pty) Ltd and am responding to your post. I am aware that senior management are involved in the matter. I have taken cognizance of all the facts as stated by yourself and wish to assure you that I represent senior management and have addressed your complaint at executive level.
Your complaint has been escalated for investigation to the General Manger of the Automatic Division in Selby, Mr. Dharam Maharaj, who has advised me that he has already spoken with you telephonically earlier today and will call you again this afternoon, as a priority.
I will investigate further with Mr. Maharaj and ensure that your complaint is handled swiftly. We want to resolve your concern as quickly and fairly as possible and will keep you informed.
We look forward to serving you in the future. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards Samantha Brand
Communications Manager Mayfair Gearbox Group SA
***