1 reviews | Active since Aug 2014
Mayfair Gearbox and Action Ford Krugersdorp takes 3 months to sort out my ****** vehicle and I still have no joy
My Ford Ranger Wildtrak was ****** in June 2017 whilst in for a new gearbox. I spoke to the Dealer Principal of Action Ford Krugersdorp and the manager at Mayfair gearbox about this matter and they said that it would be sorted out. After 3 months of calling around between these parties and wasting my own time trying to get this sorted out nothing has happend.
The one says it is the others responsibility and the other says it is the firsts responsibility. In the meantime I had to pay 3 months of installments and insurance for a vehicle that I do not have. Now after a fight and reporting them to Hello Peter and The Ombudsman they suddenly want to sort this out. Not even 15 min after phoning me and telling me that their insurance will sort this out another lady from Mayfair contacts me and asked me to remove my complaint from Hello Peter as they are busy sorting this out. It has been 3 months now and they only say it is not their responsibility and it is a tug of war between Ford and Mayfair.
I do not know what to do now because as soon as they receive their money it is everyone for them self and the client is now affected in a very bad way.
I have contacted Ford SA but nothing has even come of that.
I
Good afternoon Mr. Van Der Vyver
We have acknowledged receipt of your complaint and have liaised directly with yourself and your representatives via email and telephonic correspondences over the several weeks since your complaint.
The matter has been dealt with swiftly at both insurance company and legal levels and thus the discussions are confidential and therefore we will not disclose them on a social media platform. We are advised to update you that a meeting was held this morning with Ford South Africa representatives and our represented Insurer who has advised that it was resolved that your Insurer would advise you to submit a personal theft/ Hijacking claim against your personal insurance policy. All parties were in agreement that this was the correct course of action to take and the correct procedure to be followed. Please be assured that the matter is being handled by our insurers, your insurer and Action Ford’s insurer.
We are confident that after this morning’s meeting the matter will be resolved amicably and with a speedy resolution for you.
I assure you of my personalised attention at all times. Should you wish to meet with me personally to discuss your complaint, please do not hesitate to contact me at anytime on +***9.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
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Good afternoon Mr. Van Der Vyver
We have acknowledged receipt of your complaint and have liaised directly with yourself and your representatives via email and telephonic correspondences over the several weeks since your complaint.
The matter has been dealt with swiftly at both insurance company and legal levels and thus the discussions are confidential and therefore we will not disclose them on a social media platform. We are advised to update you that a meeting was held this morning with Ford South Africa representatives and our represented Insurer who has advised that it was resolved that your Insurer would advise you to submit a personal theft/ Hijacking claim against your personal insurance policy. All parties were in agreement that this was the correct course of action to take and the correct procedure to be followed. Please be assured that the matter is being handled by our insurers, your insurer and Action Ford’s insurer.
We are confident that after this morning’s meeting the matter will be resolved amicably and with a speedy resolution for you.
I assure you of my personalised attention at all times. Should you wish to meet with me personally to discuss your complaint, please do not hesitate to contact me at anytime on +***9.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***
Good afternoon Mr Van Der Vyfer
"Without Prejudice"
We have been advised by your insurer, that after this morning's meeting and after consultation with you, we are notified that you will be proceeding with a claims procedures on your personal policy.
An assessor/investigator has been appointed by Hollard insurance and we will assist with any information they may requirein the course of the investigation.
Good afternoon Mr Van Der Vyfer
"Without Prejudice"
We have been advised by your insurer, that after this morning's meeting and after consultation with you, we are notified that you will be proceeding with a claims procedures on your personal policy.
An assessor/investigator has been appointed by Hollard insurance and we will assist with any information they may requirein the course of the investigation.