Lack of customer service from Mayfair Gearbox Upington

Dear Sir/Madam To whom it may concern In Re: Complaints I write you this E-Mail to plead with you to intervene / rectify my current situation with Mayfair Gearbox, Upington. My facts as follows: I took my vehicle, a Chevrolet Captiva 3.2 LTZ AWD Automatic, to Mayfair Gearbox in Upington in August 2017; During that time nobody at Mayfair wanted to give me any information with regards to the status quo of my vehicle; I was in a serious accident in October 2017 and was hospitalized for 3 months; An arrangement between Hanlo and my brother were reach whereby no additional costs will be charged such as storing cost etc; There was apparently a problem with the vehicle's engine and gearbox mountings; My one mounting were broken and Hanlo said he will fixed it by welding it; I apparently also paid for a new battery but are not entitled to the warranty documentation; According to my knowledge I am the legal owner there-of and all relevant documentation should be with me; There seems to be a problem with the warrenty of Mayfair Upington as they said that it is 12 months/20000 km and you people said that it is 12 months/unlimited km's; Upon request Hanlo told me that he have nothing to do with Mayfair Gearbox headoffice; Thequestion remains when do the warrenty/gaurentee starts as they are still fixing my vehicle In July 2018 Mayfair Gearbox contacted me and inform me that my vehicle are fixed; I collected said vehicle only to find that there is a leak underneath my car, The gears dont shift smooth,the front cover was missing,check engine light were on etc; I informed Hanlo about this issues and he told me to bring the car back; I also informed him that I have to drive to Kimberley for follow-up consultations and medical procedures; Apparently he did not have a mechanic available for the first week and started working only on my vehicle the second week; He then told me that there is a problem with the solanoids, bear in mind that I was charged for a reconditioned gearbox; He then informed that the car was fixed; I collected the car only to find the same problems; I returned the vehicle and also tell him that i will only be back during September 2018; The vehicle is still there and Hanlo either do not want to talk to me because I phoned him every day last week; R50 000,00 later I did not expect such treatment; Earlier this week I got a hold of Mayfair Gearbox; Apparently they fixed an hidraulic oil leak and than realise that my waterbottle was damaged,hence the coolant leak; I told Hanlo that it was a new watterbottle that i put in; Mayfair Gearbox did not even begin to repair the gearbox with regards to the changing of gears; Unfortunately , as a consumer, I have to protect myself and as a last resort have to begin with legal proceedings againts Mayfair Gearbox. I am requesting you to intervene in this huge matter.