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mojolasonto M

1 reviews | Active since May 2017

05 Dec 2019, 15:36

*********** unprofessional Service

Mayfair Gearbox had my car from 10 June to 16 Oct. it took Bongi three weeks to confirm the diagnose, the clutch was faulty, I was then quoted R80 000 which was ridiculous Rozante mentioned she will source the cheaper part from England. The car was ready for collection on the 16 October, on my way there was a warning “ Stop when Protection Mode is on, could not drive back, car has been booked already for panel beating Car was ready from panel beating on 4 Nov, the "Stop when Protection Mode is on", warning is still there, Hyundai Bryanston intervened as they had referred me to. Today is the 27 November, no proper feedback on my car, Rozante is not answering my emails & calls as she's been doing that for the past months. At this moment I don’t have the car that was fixed by SPECIALIST MAYFAIR GEARBOX after paying hard earned R40 000 with no proper tax invoice but quote, such a big company, I could not get the invoice cos of England had not sent it.

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Replies (1)
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply05 Dec 2019, 16:41
Official
Dear Sonto Majola

Thank you for your email letter alerting us to the problem you have been having with our Automatic Division. I am sorry that you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly and as such I have spoken to our General Manager at the Automatic Division, Deon De Wet and he will contact you directly. Please kindly advise me which medium you prefer us to communicate with you – via mobile or via email.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. We appreciate your business and your feedback as it will assist us in becoming better at what we do. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future. I look forward to hearing from you.

I assure you of my personalised attention at all times.

Kind Regards
Samantha Brand
Communications Manager
Mayfair Gearbox Group  
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