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Toyota Woodmead, it was diagnosed with an issue with the gearbox. The car was booked on 24.01.2022 and it was supposed to take 2-3 weeks. Instead the car was with Toyota / Mayfair Automatic Gearbox for 2 months (24.01.2022 -31.03.2022). During that time I was patient and had to hire a car, as the car is for business purposes. This on its own had me spending money on transport hire for an additional 1 month and a week since they took longer than expected. I used the car for about a week before realising that it has more issues instead, the gearbox was making a funny sound and when the car is put in reverse it does not reverse immediately but is delayed and then it jacks.

On 07.04.2022 i spoke to Sibusiso Ndlovu from Woodmead (he has been the person assisting me all along) and he booked the car in for 11.04.2022 to have it diagnosed. On 12..04.2022 Mayfair Automatic Gearbox has instructed me to bring the car so they can do their own diagnosis (Mayfair Automatic Gearbox had the car on 12.04.2022, their diagnose was the was something wrong with the valve and i went back again on 13.04.202 for the fixing what they diagnosed ). At Mayfair Automatic Gearbox i was being assisted by Jessica and the car was handled personally by their Forman but when i went to fetch the car nothing was fixed instead it was worse . Following day i went back to Toyota that was On 14.04.2022 my car got booked in at Toyota Woodmead. I was promised a curtesy car by Sibusiso's manager as the issues on car was an error on both Toyota and Mayfair Automatic Gearbox's part. A curtsey car could not be given to me on the same day so the manager organised a driver from Woodmead to accompany me to fetch the school children (I'm a transport driver). Both Sibusiso and his manager had failed to contact me so I know when to fetch the curtesy car since the following day was Easter weekend .

I called them yesterday (19.04.2022) to find out what is happening and I was told that Mayfair Automatic Gearbox had organised a car and it was on it's way from Polokwane and i should be receiving it. Today (20.04.2022) in the morning when I enquired about the car Sibusisio said that Mayfair Automatic Gearbox said the car has arrived and he was waiting for the owner at Mayfair Automatic Gearbox to communicate the time they should fetch it. I spoke to Sibusiso again at around 12:00 pm and now he is telling me that they cannot get hold of the owner of Mayfair Automatic Gearbox or Jessica since morning therefore they cannot fetch the curtesy car from them.

Firstly I am not Mayfair Automatic Gearbox's client but Toyota's. I should not have to pester Toyota or Mayfair Automatic Gearbox to get proper services from them. By them not giving me the curtesy car they causing issues for myself thus messing with my income. I have been very patient with them thus far. What should have been sorted in 2-3 weeks is taking almost 3 months and i have not been receiving proper assistance from both parties. i should not have to wait for Mayfair Automatic Gearbox to give me a curtesy car, Toyota should have given me since i am their customer. Whatever admin / issues that Toyota has with their suppliers or clients should not affect me or the services they give me. i am appalled by the service received rather the lack of. they do not care about their customer's or the effect that they actions have on their customers.