Groot *****s!!
<p>Worst/Sly Company ever!!</p> <p>My HL3 diff on my Merc truck broke so I sent it to them on a reccomendation of Deon literally begging me to .(working for Mayfair)</p> <p>They couldnt source the parts on the old diff and a HL4 recon diff that would fit 100% according to Chantal (Service Advisor) and Koos (Workshop)</p> <p>Bearing in mind that the diff would fit 100% I obviously wanted it asap because my truck is standing and I want it running again.</p> <p>The diff arrived here all in good nick and I Paid over the full outstanding amount.</p> <p>When we started fitting it none of the brackets fitted, torque arms brackets etc, I was told by Mayfair that the diff would fit 100%. Thats not near a 100% fit.</p> <p>Needless to say they dont want to re imburse me and take their wrongnfully supp**** diff back, pulling up their shoulders!</p>
Good afternoon Mr. Gilfillan
We acknowledge receipt of your complaint, I have recently joined the Hello Peter team and am responding to your post. I am aware that senior management was involved in the matter and were aware of the circumstances surrounding your post and complaint.
To briefly summarize;
Koos Pretorius assessed your unit with his team and advised you that it was a very old unit. He then proceeded to detail to you that in order for the diff to function, certain modifications could be made that would work to your specification. You and he both agreed to the action plan and you gave the Mayfair Gearbox team the go ahead to undertake these modifications. You made a request that you pay 50% to release the diff to your premises on completion by our team. It was mutually agreed that when the diff was delivered to your premises your own mechanic would check the diff to ensure that the modifications were acceptable to you. Based on this inspection you paid Mayfair Gearbox the balance of the 50% to settle the job and accepted the diff repair as completed and delivered to you in good and working condition.
It was only once you fitted the diff that you discovered that your insurer would no longer cover the vehicle due to the modifications made that you agreed to and gave the go ahead on. It was then that you approached Chantal Pea**** at Mayfair Gearbox to advise that you wanted to return the diff.
Sir, this was not as per your agreement with Mayfair Gearbox and you approved and paid for all modifications made by Koos and his team. We completed the work in good faith and on your written go ahead and the onus was on you to check the details of changes with your own insurance company. You then wanted to hold Mayfair Gearbox accountable and this is neither fair or what actually occurred as the work done was discussed and approved by yourself every step of the way.
I assure you of my personalised attention at all times. Should you wish to meet with me personally to discuss this further, please do not hesitate to contact me at anytime on +***9.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
Good afternoon Mr. Gilfillan
We acknowledge receipt of your complaint, I have recently joined the Hello Peter team and am responding to your post. I am aware that senior management was involved in the matter and were aware of the circumstances surrounding your post and complaint.
To briefly summarize;
Koos Pretorius assessed your unit with his team and advised you that it was a very old unit. He then proceeded to detail to you that in order for the diff to function, certain modifications could be made that would work to your specification. You and he both agreed to the action plan and you gave the Mayfair Gearbox team the go ahead to undertake these modifications. You made a request that you pay 50% to release the diff to your premises on completion by our team. It was mutually agreed that when the diff was delivered to your premises your own mechanic would check the diff to ensure that the modifications were acceptable to you. Based on this inspection you paid Mayfair Gearbox the balance of the 50% to settle the job and accepted the diff repair as completed and delivered to you in good and working condition.
It was only once you fitted the diff that you discovered that your insurer would no longer cover the vehicle due to the modifications made that you agreed to and gave the go ahead on. It was then that you approached Chantal Pea**** at Mayfair Gearbox to advise that you wanted to return the diff.
Sir, this was not as per your agreement with Mayfair Gearbox and you approved and paid for all modifications made by Koos and his team. We completed the work in good faith and on your written go ahead and the onus was on you to check the details of changes with your own insurance company. You then wanted to hold Mayfair Gearbox accountable and this is neither fair or what actually occurred as the work done was discussed and approved by yourself every step of the way.
I assure you of my personalised attention at all times. Should you wish to meet with me personally to discuss this further, please do not hesitate to contact me at anytime on +***9.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
Good afternoon Mr. Gilfillan
Thank you for your response Sir, may I suggest that in an effort to resolve this matter for both parties, that I schedule a meeting with our Group GM and the Commercial Division Manager to discuss the case to arrive at a resolution. Please let me know if you would like me to schedule this meeting and I will arrange it accordingly.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand
Communications Manager
Mayfair Gearbox Group SA
***
Good afternoon Mr. Gilfillan
Thank you for your response Sir, may I suggest that in an effort to resolve this matter for both parties, that I schedule a meeting with our Group GM and the Commercial Division Manager to discuss the case to arrive at a resolution. Please let me know if you would like me to schedule this meeting and I will arrange it accordingly.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand
Communications Manager
Mayfair Gearbox Group SA
***
Good afternoon Mr. Gilfillan
Sir, our Commercial Manager has been unsuccessful on reaching you by landline or mobile number. Please kindly email me an alternative number that we may contact you on or please call Seun Posthumus on ***. We would like to talk to you personally in an effort to resolve the matter with you and appreciate your kind assistance in this regard.
Have a splendid day further. I look forward to hearing from you. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***
Good afternoon Mr. Gilfillan
Sir, our Commercial Manager has been unsuccessful on reaching you by landline or mobile number. Please kindly email me an alternative number that we may contact you on or please call Seun Posthumus on ***. We would like to talk to you personally in an effort to resolve the matter with you and appreciate your kind assistance in this regard.
Have a splendid day further. I look forward to hearing from you. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group SA
***