PN
Pieter N
1 reviews | Active since Mar 2017
10 Nov 2018, 19:30
Ford and Mayfair gearbox are and did substunder work and on my Ford Ranger
Bad service.....Ang repairs to gearbox...had to return gearbox twice...and 3 time to get it repaired by local people.
Pilot bearing was between clutch and flywheel...nou selection of gears... vandalisme was olso the order of the day as all of this is om record with Photos attach....and vedio....
Arrogant and think the world outside does not have any.. intelligent regarding gearboxes and ripping people of...!!!
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Replies (1)
Mayfair Gearbox Nationwide's replyOfficial
13 Nov 2018, 09:04‘Without Prejudice’
Dear Mr. Niemand
Sir, we have consistently addressed your complaint with you directly offline as well as with the OE supplier your matter relates to.
We are confident that our one on one communication with you has detailed the situation and made clear our companies concerns regarding your vehicle. The warranty issue has been addressed with the relevant personnel at the respective OE supplier. Please revert to them directly in this regard.
We hereby view this matter as resolved however our management are happy to meet with you personally to discuss your vehicle however we would advise; and hope that you will respect; that our company will no longer engage with any further online communication with you; as the matter is complex; your post does not reflect the facts as they are and requires a one on one meeting if you so require. We are open to accommodating such should you wish to pursue this course of action.
We await your kind feedback offline via email or telephonically.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +76 ***.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand
Communications Manager
Mayfair Gearbox Group SA
***
Mayfair Gearbox Nationwide's reply13 Nov 2018, 09:04
Official
‘Without Prejudice’
Dear Mr. Niemand
Sir, we have consistently addressed your complaint with you directly offline as well as with the OE supplier your matter relates to.
We are confident that our one on one communication with you has detailed the situation and made clear our companies concerns regarding your vehicle. The warranty issue has been addressed with the relevant personnel at the respective OE supplier. Please revert to them directly in this regard.
We hereby view this matter as resolved however our management are happy to meet with you personally to discuss your vehicle however we would advise; and hope that you will respect; that our company will no longer engage with any further online communication with you; as the matter is complex; your post does not reflect the facts as they are and requires a one on one meeting if you so require. We are open to accommodating such should you wish to pursue this course of action.
We await your kind feedback offline via email or telephonically.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +76 ***.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand
Communications Manager
Mayfair Gearbox Group SA
***