IM
Iain M
1 reviews | Active since May 2019
14 May 2019, 11:17
Extremely poor service delivery!
My vehicle was booked in and diagnosed with a faulty transfer case. I was advised that it needed to be re-built. I gave the go ahead and paid the 50% deposit for the work to proceed. This is now the 7th week that they have had my vehicle. Their is absolutely no urgency in finalizing the job. Furthermore, their has been no offer of a courtesy car. All that I am presented with is one excuse after another! I am at the end of my tether. It is one and a half months down the line for a job which should have taken a week. This kind of service delivery is unacceptable.
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Replies (1)
Mayfair Gearbox Nationwide's replyOfficial
05 Dec 2019, 16:49Good afternoon Iain
I have read your post with concern. I have asked Vysakh Ramachandran, our Quality & Training Manager, to call you personally, as you do not identify the division you are reporting in your post. Please kindly advise Vysakh of the details so that he and I can investigate the matter and come back to you with a solution.
We sincerely apologise for any unfortunate experience you have had to date.
I assure you of my personalised attention at all times.
Kind Regards
Samantha BrandCommunications ManagerMayfair Gearbox Group ***
I have read your post with concern. I have asked Vysakh Ramachandran, our Quality & Training Manager, to call you personally, as you do not identify the division you are reporting in your post. Please kindly advise Vysakh of the details so that he and I can investigate the matter and come back to you with a solution.
We sincerely apologise for any unfortunate experience you have had to date.
I assure you of my personalised attention at all times.
Kind Regards
Samantha BrandCommunications ManagerMayfair Gearbox Group ***
Mayfair Gearbox Nationwide's reply05 Dec 2019, 16:49
Official
Good afternoon Iain
I have read your post with concern. I have asked Vysakh Ramachandran, our Quality & Training Manager, to call you personally, as you do not identify the division you are reporting in your post. Please kindly advise Vysakh of the details so that he and I can investigate the matter and come back to you with a solution.
We sincerely apologise for any unfortunate experience you have had to date.
I assure you of my personalised attention at all times.
Kind Regards
Samantha BrandCommunications ManagerMayfair Gearbox Group ***
I have read your post with concern. I have asked Vysakh Ramachandran, our Quality & Training Manager, to call you personally, as you do not identify the division you are reporting in your post. Please kindly advise Vysakh of the details so that he and I can investigate the matter and come back to you with a solution.
We sincerely apologise for any unfortunate experience you have had to date.
I assure you of my personalised attention at all times.
Kind Regards
Samantha BrandCommunications ManagerMayfair Gearbox Group ***