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Nick R

1 reviews | Active since Jul 2019

31 Jul 2019, 15:15

Doesn't live up to "first time right" slogan.

Renault SA uses them for their gearbox repairs. They did a replacement to my Clio in December and then despite very little mileage, the unit had some grinding on 2nd gear. A technical person called me and said there was a collapsed bearing which caused damage to the gearbox and this was replaced but it took many "test drives" to get it finished and took 3 weeks. When asked for a report back in writing, all I received was a report saying: cause of failure: part failure (duhh). To make matters worse, when it came back I noticed a knocking noise when turning the steering wheel. Back to Renault and they diagnosed it as a loose steering rack from Mayfair (in writing). This could have had a very bad outcome if it had come complete loose.

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Replies (4)
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply31 Jul 2019, 18:32
Official
 Good evening Mr. Nick Ruberg  We acknowledge receipt of your complaint Sir. Please kindly furbish me with your vehicle registration details and the division you were dealing with; as you have omitted this information in your post.  We would appreciate the opportunity to investigate the matter fully. I represent senior management and will address your complaint at executive level. Once we have your vehicle details we will be in a position to escalate for investigation and consider your complaint properly.  We would like the opportunity to resolve your concern as quickly and fairly as possible and keep you informed.  Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.  I assure you of my personalised attention at all times. Kind Regards Samantha Brand Communications Manager Mayfair Gearbox Group SA *** 
 

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Nick R's update31 Jul 2019, 19:08
Reviewer Update
FN 03 VW GP - Mayfair in Silverton
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Nick R's update31 Jul 2019, 19:09
Reviewer Update
Invoice 61207
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply01 Aug 2019, 11:05
Official
Good morning Sir

Thank you for furbishing the details as requested. We are in the process of investigating your job card and I will get back to you shortly.
 I assure you of my personalised attention at all times. Kind Regards Samantha Brand Communications Manager Mayfair Gearbox Group  ***