WB
Warren B

1 reviews | Active since Oct 2020

19 Oct 2020, 15:54

Defective workmanship/ Faulty work Time after Time

Kia Menlyn moved my KIA Sorento to Mayfair gearbox Silverton Jan 2020. Since then my vehicle was uplifted three times, collected at my home five times and delivered with oil leaking out of the gearbox twice, we in October 2020 (Yes, and my vehicle is fix) Bertus from Mayfair Silverton has no respect for his clients nor respect the safety of his clients and deceives the reality of his work. (He will go so far in advising that there is an electronic computer in the vehicle that gathers the driver behaviour and with time it adjusts the automatic gearbox to be more fluent over time..... What!!! Really??) They deliver your vehicle in a dirty state after promising to deliver it in a clear state. Do not give your vehicle with a full tank as they will deliver the vehicle with an empty tank.. just to have the experience of your gearbox breaking down a week after delivery. (With delivery Bertus advises there is nothing wrong with my gearbox) The vehicle still there after nine-month, so much for the so-called one year warranty, which they promise you if your car is in their workshop for nine months. Think twice before you ever take your vehicle to Mayfair Silverton and Bertus working on it.

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Replies (3)
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply19 Oct 2020, 16:08
Official
Good day Mr Bennett thank you for the feedback, as you are aware our Team in PTA is doing their utmost best to get your vehicles problems resolved. Myself and you and the PTA have been in discussion on this regarding the matter on E-mail. I will update you as soon as possible, Regards Hennie Johnsen
WB
Warren B's update19 Oct 2020, 16:22
Reviewer Update
We'll after my vehicle was sent back to you three times after engaging with communication with you Hennie it does not seem that you are trying hard enough. Also not keeping communication open is also dissatisfying. Promised to contact me and never does? Your trying hard enough?
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply19 Oct 2020, 16:26
Official
Thank you for the response Mr Bennett. Everyone involved has been notified and are well aware of your dissatisfaction as I mentioned earlier we are doing our utmost best to get the problem resolved and keep you updated with the progress. Regards Hennie Johnsen