RS
Ricardo S
1 reviews | Active since May 2019
06 May 2019, 07:56
Boycott
I took my ford ranger Xlt to them for warranty work on the gearbox, they then sent it to their gearbox specials mayfair gearbox who then fixed the gearbox with a reconditioned one.
when test driving the ranger the water pipe burst and they kept driving the car which occurred in damage to the motor, the motor is now totally damaged and then mayfair took it back to ford where I then got a quote of R110000 excluding labour to fix the damage that was done to my car by ford and their sub contractor .
where they refuse to come to a conclusion to fix the damages to my ranger, and try put the blame on me as the customer for their actions
my car is still with them and I have been forced to lawyer's and the ombudsman which could take forever to be concluded or for an outcome.
I contacted Ford SA who said that they will lodge a complaint , when asking how I could follow up on it and how they will fix my problem where Ford SA said they will lodge a internal investigation but I will not know what will come out of it as it is internal and that there is not much they can do as every dealership is an entity on it's own
so I dont want to say the car is bad but ford will not look after you or your car and only care about themselves and making money
which is sad as I have 2 fords and love the machine
********** 346
Helpful (0)
Replies (3)0
Replies (3)
Mayfair Gearbox Nationwide's replyOfficial
06 May 2019, 08:58Good morning Ricardo Da Silva
We acknowledge receipt of your complaint. I would like the opportunity to investigate the matter fully. I represent senior management and have addressed your complaint at executive level. Your complaint has been escalated for investigation to the General Manager of the Manual Division, who will investigate and consider your complaint properly.
We want to resolve your concern as quickly and fairly as possible and will keep you informed.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group
***
We acknowledge receipt of your complaint. I would like the opportunity to investigate the matter fully. I represent senior management and have addressed your complaint at executive level. Your complaint has been escalated for investigation to the General Manager of the Manual Division, who will investigate and consider your complaint properly.
We want to resolve your concern as quickly and fairly as possible and will keep you informed.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group
***
Mayfair Gearbox Nationwide's reply06 May 2019, 08:58
Official
Good morning Ricardo Da Silva
We acknowledge receipt of your complaint. I would like the opportunity to investigate the matter fully. I represent senior management and have addressed your complaint at executive level. Your complaint has been escalated for investigation to the General Manager of the Manual Division, who will investigate and consider your complaint properly.
We want to resolve your concern as quickly and fairly as possible and will keep you informed.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group
***
We acknowledge receipt of your complaint. I would like the opportunity to investigate the matter fully. I represent senior management and have addressed your complaint at executive level. Your complaint has been escalated for investigation to the General Manager of the Manual Division, who will investigate and consider your complaint properly.
We want to resolve your concern as quickly and fairly as possible and will keep you informed.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group
***
Mayfair Gearbox Nationwide's replyOfficial
07 May 2019, 13:18Good afternoon Ricardo Da Silva
I have investigated the matter as promised. You attended a meeting held with our management and the dealership of the manufacturer. At the meeting all the evidence was presented to you and it was concluded that there was no fault on the part of Mayfair Gearbox.
You expressed your dissatisfaction at this finding and advised that you would be approaching a lawyer to act on your behalf.
Please kindly ask your attorney of record to contact me.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +***2.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications ManagerMayfair Gearbox Group ***
I have investigated the matter as promised. You attended a meeting held with our management and the dealership of the manufacturer. At the meeting all the evidence was presented to you and it was concluded that there was no fault on the part of Mayfair Gearbox.
You expressed your dissatisfaction at this finding and advised that you would be approaching a lawyer to act on your behalf.
Please kindly ask your attorney of record to contact me.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +***2.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications ManagerMayfair Gearbox Group ***
Mayfair Gearbox Nationwide's reply07 May 2019, 13:18
Official
Good afternoon Ricardo Da Silva
I have investigated the matter as promised. You attended a meeting held with our management and the dealership of the manufacturer. At the meeting all the evidence was presented to you and it was concluded that there was no fault on the part of Mayfair Gearbox.
You expressed your dissatisfaction at this finding and advised that you would be approaching a lawyer to act on your behalf.
Please kindly ask your attorney of record to contact me.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +***2.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications ManagerMayfair Gearbox Group ***
I have investigated the matter as promised. You attended a meeting held with our management and the dealership of the manufacturer. At the meeting all the evidence was presented to you and it was concluded that there was no fault on the part of Mayfair Gearbox.
You expressed your dissatisfaction at this finding and advised that you would be approaching a lawyer to act on your behalf.
Please kindly ask your attorney of record to contact me.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9 or +***2.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications ManagerMayfair Gearbox Group ***
RS
Ricardo S's updateReviewer Update
09 May 2019, 10:56Ford cant take responsibility for damages done by ford and sub contractor
After logging a complaint with ford south Africa I had no straight answer as I was told it would be sorted internally, I then when on social media and then got contacted by ford saying that they would log a complaint and I must please take my posts off , I did not they then go back to me and it was said that it's not ford south Africa problem as the dealership is a a business on its self and ford south Africa can't do anything about it, as well as they said that mayfair is a 3rd party and they cant do anything about the damage that mayfair and the ford dealership done to my ranger , but me as a customer did not take it to mayfair I took it to ford and Ford took it to mayfair , but for says it not their problem as it's a 3rd party and they cant or won't do any thing .
And mayfair and ford said I must go to the ombudsman they dont care .
I have a recording of the call saying all this and I have all documentation proving all this
Contact me me if you would like any documents or prove
But please boycott and don't support Ford south Africa
#fordsa #ford #mayfair #fordsouthafrica #xlt #range #4×4 #boycott #wildtrack #
RS
Ricardo S's update09 May 2019, 10:56
Reviewer Update
Ford cant take responsibility for damages done by ford and sub contractor
After logging a complaint with ford south Africa I had no straight answer as I was told it would be sorted internally, I then when on social media and then got contacted by ford saying that they would log a complaint and I must please take my posts off , I did not they then go back to me and it was said that it's not ford south Africa problem as the dealership is a a business on its self and ford south Africa can't do anything about it, as well as they said that mayfair is a 3rd party and they cant do anything about the damage that mayfair and the ford dealership done to my ranger , but me as a customer did not take it to mayfair I took it to ford and Ford took it to mayfair , but for says it not their problem as it's a 3rd party and they cant or won't do any thing .
And mayfair and ford said I must go to the ombudsman they dont care .
I have a recording of the call saying all this and I have all documentation proving all this
Contact me me if you would like any documents or prove
But please boycott and don't support Ford south Africa
#fordsa #ford #mayfair #fordsouthafrica #xlt #range #4×4 #boycott #wildtrack #