VV
Victor V
1 reviews | Active since Jan 2020
28 Jan 2020, 16:04
BAD SERVICE
I have dealt with this company Booysens for 5 months now. My car Audi Q7 REg CW10kg GP, is with them and they keep promising the car to be complete in 2 hours. I have cantacted them and left massages but no one calls back. Even speaking to their senior management is pointless. i have been given their cell number which the all drop. I can mention Dion, Samantha, Francois etc still no help, no acknowledgement and no one have even tried to meet me half way considering the inconvinience caused to me.
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Replies (1)
Mayfair Gearbox Nationwide's replyOfficial
29 Jan 2020, 08:13Good Day Victor, We apologize that you have been having issues with our Automatic Division. After doing some research on your vehicle we have found the following points.
Due to burnt wires on your vehicle we were not able to test the vehicle for any other failures, once we repaired the transmission and the burnt wires, we picked up that there is start stop failure on your vehicle. The burnt wiring cause the start/stop auxi****y pump fault.
The new start/stop auxi****y pump is well over R10 000.00 new and this was not originally quoted to you, it was also indicated that this would not be affordable. We committed to sourcing a used part for you that would take a few hours to install, but unfortunately the used part that was sourced was not in working state, saying that we are still committed to assist you with this part but have not been able to source a working used part as yet. Please also understand that this is difficult part to source, we are still looking for a suitable replacement.
We are definitely committed in assisting you and our clients are our top priority. Please could you send me your contact information or contact me so that we could set up a meeting and discuss the way forward with your vehicle
Kind Regards
Louwrens Labuschagne
Customer Care Manager
Mayfair Gearbox Group SA
+***687
Mayfair Gearbox Nationwide's reply29 Jan 2020, 08:13
Official
Good Day Victor, We apologize that you have been having issues with our Automatic Division. After doing some research on your vehicle we have found the following points.
Due to burnt wires on your vehicle we were not able to test the vehicle for any other failures, once we repaired the transmission and the burnt wires, we picked up that there is start stop failure on your vehicle. The burnt wiring cause the start/stop auxi****y pump fault.
The new start/stop auxi****y pump is well over R10 000.00 new and this was not originally quoted to you, it was also indicated that this would not be affordable. We committed to sourcing a used part for you that would take a few hours to install, but unfortunately the used part that was sourced was not in working state, saying that we are still committed to assist you with this part but have not been able to source a working used part as yet. Please also understand that this is difficult part to source, we are still looking for a suitable replacement.
We are definitely committed in assisting you and our clients are our top priority. Please could you send me your contact information or contact me so that we could set up a meeting and discuss the way forward with your vehicle
Kind Regards
Louwrens Labuschagne
Customer Care Manager
Mayfair Gearbox Group SA
+***687