1 reviews | Active since Mar 2019
Bad service
Very poor service recieved from Mayfair Geaebox in Booysen.We sent a gearbox in for repairs they took close to months to repair I collected the box on the 3 december 2018 and it was not right. The box was leaking oil and it had a huge play on the gear lever.I complained so they collected my vehicle from the service centre in December they then return unrepaired because the engineering shop was closed.They collected the vehicle on the 7th January 2019 to sort the problem. When they brougth the car my bumper was cracked and the splash guard was broken and it still had the oil leak. I complained and the guy fetch my car again I was hesitant to send it back bit I needed the oil leak sorted .I said to the owner I do not trust him anymore to send my car back.He apologised and he said he will have it sorted out now I am sitting with a legal battle against them. They do not want to sort the damages and I have to go drive 150km to fetch my car. People who want to use them should really consider as you could experience the same problem
Good morning Sameer
We acknowledge receipt of your complaint.
I have consulted with the General Manager of Booysens Division and wish to clarify that you failed to advise us of the specialisation of the bumper fitted to your vehicle. You failed to advise our service department that your bumper was not the original bumper on the vehicle and is a non-standard bumper, extremely low to the ground. It was an unfortunate situation that the bumper in question was damaged by our driver on removing the vehicle from the trailer. Our General manager immediately offered to repair the bumper damage, which you rejected.
We were not made aware of the specialisation of your specific fitted bumper as you failed to inform us of this at any time. You only divulged that you had yourself, on several occasions, broken the bumper on your vehicle on more than one occasion by driving over speed bumps, after the damage occurred.
We are aware the matter is now being dealt with by our attorney who has advised us that we are not liable as you did not disclose the bumper specialisation and need for special precautions to be taken related to the bumper.
Please kindly let me know if I can be of any assistance towards amicably resolving this matter.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group
***
Good morning Sameer
We acknowledge receipt of your complaint.
I have consulted with the General Manager of Booysens Division and wish to clarify that you failed to advise us of the specialisation of the bumper fitted to your vehicle. You failed to advise our service department that your bumper was not the original bumper on the vehicle and is a non-standard bumper, extremely low to the ground. It was an unfortunate situation that the bumper in question was damaged by our driver on removing the vehicle from the trailer. Our General manager immediately offered to repair the bumper damage, which you rejected.
We were not made aware of the specialisation of your specific fitted bumper as you failed to inform us of this at any time. You only divulged that you had yourself, on several occasions, broken the bumper on your vehicle on more than one occasion by driving over speed bumps, after the damage occurred.
We are aware the matter is now being dealt with by our attorney who has advised us that we are not liable as you did not disclose the bumper specialisation and need for special precautions to be taken related to the bumper.
Please kindly let me know if I can be of any assistance towards amicably resolving this matter.
Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards
Samantha Brand, Communications Manager
Mayfair Gearbox Group
***