1 reviews | Active since Sept 2018
Audi A3 complaint
This will be the 5th time my car needs to go back for the same issue. Took my car in for a faulty gearbox in Nov 2017, which was then diagnosed to be a faulty clutch and mechatronic, and quoted R37000,00 which I have paid in full. March 2018, my car was returned to me with issues with transmission issues with the odd gears (1,3,5 & 7). 3 weeks later they it was given back to me under the assumption that its fixed but it wasn't as gears 3,5 &7 were still an issue. The return and give back happened 3 more times till mid June when the issue seemed to have been resolved by the "changing" of the faulty clutch, now 3 months later the same issues has started again. I write to hellopeter due to the website not having any email details for the managers. I would truly appreciate the clutch to be really changed and my problem permanently.
Without Prejudice
Good morning Sibulelo Mtolo
I administer the Hello Peter posts for Mayfair Gearbox (Pty) Ltd and am responding to your post. I have made senior management aware of your post and complaint.
Cynthia Groenewald will contact you immediately to discuss your concerns and effect action on behalf of Mayfair Gearbox (Pty) Ltd. At Mayfair Gearbox we ensure that complaints are handled efficiently and effectively and, wherever possible, resolved to the customer’s satisfaction. We will ensure resolution to the matter as a priority.
Please kindly note that all email addresses for the Divisional General Managers can be found at the following link http://mayfairgearbox.co.za/branch_locator.php .
We look forward to serving you in the future. Please do not hesitate to contact me at any time if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards Samantha Brand
Communications Manager Mayfair Gearbox Group SA
***
Without Prejudice
Good morning Sibulelo Mtolo
I administer the Hello Peter posts for Mayfair Gearbox (Pty) Ltd and am responding to your post. I have made senior management aware of your post and complaint.
Cynthia Groenewald will contact you immediately to discuss your concerns and effect action on behalf of Mayfair Gearbox (Pty) Ltd. At Mayfair Gearbox we ensure that complaints are handled efficiently and effectively and, wherever possible, resolved to the customer’s satisfaction. We will ensure resolution to the matter as a priority.
Please kindly note that all email addresses for the Divisional General Managers can be found at the following link http://mayfairgearbox.co.za/branch_locator.php .
We look forward to serving you in the future. Please do not hesitate to contact me at any time if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards Samantha Brand
Communications Manager Mayfair Gearbox Group SA
***