SG
Samantha G

1 reviews | Active since Dec 2017

12 Jun 2019, 13:33

Absolutely Brilliant!

Absolutely blown away by the fantastic service provided by Mayfair Gearbox, and in particular, Bongi. My Kia needed a new gearbox, and even though the initial issue was fixed promptly, there were underlying issues unknown to any of us at the time. My vehicle was with them for nearly three months - and at least twice a week I had updates from Bongi. The integrity of Mayfair Gearbox and Bongi, so sadly lacking in the world today, is unquestionable. I was not charged for any additional work or parts (which I am sure is a big amount) and was even given a hamper of goodies when I collected my vehicle this morning. Congratulations on a brilliant service ethic, and I hope you know what an incredible asset you all have in Bongi. Thank you all so much!

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Replies (1)
Mayfair Gearbox Nationwide
Mayfair Gearbox Nationwide's reply12 Jun 2019, 13:48
Official
Good afternoon Samantha
Thank you very much for your excellent review and five star rating.  Bongi is a valued Mayfair Gearbox Ambassador for our company ethos of "First Time Right" and is fully committed to our company standard of the full Customer Experience. We really appreciate you taking the time to let us know we're doing this Right.
Bongi constantly ensures that he provides the best possible service to his customers and your satisfaction is our reward. We are very proud of Bongi. We know that our valued employees are the heart of our business and we will ensure that Bongi is recognised and rewarded for his outstanding customer excellence.
Thank you again for your compliment. We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group   ***