LvdW
Leon van der Westhuizen
1 reviews | Active since Mar 2019
23 Jul 2019, 15:52
Above and beyond service by Mayfair Gearbox
After I had my gearbox repaired in March this year I then experienced a drone throughout my car when the engine was under load. This turned out to be the result of a defective gearbox mounting at the back of my gearbox. Without arguing or raising any issues, Mayfair Gearbox replace the defective mounting at no extra charge (albeit a good quality used mounting) and I thought that was premium customer service. Well done to the team at Mayfair Gearbox and in particular the people I dealt with Valerie Bingham and a technician called Seun (and all the behind the scenes people who assisted)
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Mayfair Gearbox Nationwide's replyOfficial
23 Jul 2019, 17:13Good afternoon Leon
On behalf of Mayfair Gearbox, thank you for your excellent review and five star rating. Our Selby Automatic Division and its valued staff are passionate Mayfair Gearbox Ambassadors for our ethos of "First Time Right". "
The team are fully committed to our company standard of the Customer Experience and constantly ensure that we provide the best possible service to our customers and your satisfaction is our reward.
We really appreciate you taking the time to let us know we're doing this Right.
We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group
***
Mayfair Gearbox Nationwide's reply23 Jul 2019, 17:13
Official
Good afternoon Leon
On behalf of Mayfair Gearbox, thank you for your excellent review and five star rating. Our Selby Automatic Division and its valued staff are passionate Mayfair Gearbox Ambassadors for our ethos of "First Time Right". "
The team are fully committed to our company standard of the Customer Experience and constantly ensure that we provide the best possible service to our customers and your satisfaction is our reward.
We really appreciate you taking the time to let us know we're doing this Right.
We look forward to serving you in the future and welcoming you back to Mayfair Gearbox.
Have a splendid day further. Please do not hesitate to contact me at anytime if I can be of further assistance on +***9.
I assure you of my personalised attention at all times.
Kind Regards, Samantha Brand, Communications Manager
Mayfair Gearbox Group
***