aK
adhip K

1 reviews | Active since Apr 2012

02 Sept 2016, 12:00

Worst service

<p>I went to the fourways branch and spoke to the sales consultant by the name of Marcel. He was initially very helpfull and provided feedback. They gave me a very competitive price for the gates and buglar guards so I decided to use them and they required the full payment upfront which I wasnt totally happy with but I paid it in full on the 9th Aug. I was told by Marcel that due to issues with the factory it would take 5-8 working days for the order to be ready so I would have it installed by the 20th. Dispite me also informing him that I will be busy the next few weekends I had no feedback from him. I had to call him a number of times to ask what is going on. He then said that there is a shortage of steel so its going to now take 15 days. I called him on tuesday this week he advised me that they going to pick up the order on Wed and he will call the installer to find out how long it would take to install because I dont have much time on Sat for it to be installed, It is now Fri and no feedback once again from him!!!! I called him this morning with no answer. I then called the office at 9:30 this morning and was told that he is off today and they would call me back Immediately with feedback its now12 and still nothing !!!!!</p> <p> </p> <p>How can it take almost a month for my order to be ready this has to be the worst service I have recieved from a company!!!!</p> <p> </p> <p>The worst part I have a friend who has just bought a house and they looking for some to do buglar guards for them and they asked me for the number and I told them to never use Maxidor because of the service they offer</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Maxidor
Maxidor's reply05 Sept 2016, 08:17
Official

Dear Valued Client

Our Fourways Branch has been in contact with you to assist you with your Query. Should you require any further assistance please feel free to contact our Headoffice directly and our National Service Manager will be glad to assist (Please accept our sincerest apologies for all the inconvenience caused.

Take Care

Maxidor SA

Best regards,