Worst possible client experience

After a promising start (and a 100% upfront payment), Maxidor failed to install our security gate on 4 separate occasions over the course of a full month.<br> <br> Reasons for the delays?<br> 1. Gate not ready at manufacturers<br> 2. Installer's vehicle broken down<br> 3. Beam required for installation not supp****<br> 4. Beam required for installation was the wrong colour<br> <br> After numerous back-and-forth when we explained we cannot go on putting our lives on hold to await installation, we requested a refund as we were appalled at having to bend over backwards to accommodate their lack of service and quality control.<br> <br> The Regional Manager, Russell Biscombe, flat-out refuses to refund us and expects us to pay in full for their continued failures. To quote him directly: \I'm running a business". He offered a 10% discount"