Waiting 6 weeks for Installation - Inadequate Feedback -Pinetown Office

Maxidors website shows this for expected delivery:- "Maxidor has arguably the fastest delivery period in the industry. Our streamlined manufacturing and distribution process means that we deliver on our promise – fast! Installation generally takes 3-5 working days, this is subject to factory capacity. Your consultant will be able to provide you with a more accurate estimation at the time of your order."

I sent early December a on line query for a quote which I had to follow up on as no one contacted me within 48 hours. I was then contacted by a salesman and arrangements were made for a fitting and quote at a date time and venue. 8 December 2017 Needless to say that the salesman did not arrive and after 30 mins I phoned the call center. He then arrived 90 minutes later and apologized, stating there was a misunderstanding. The measurement was a standard patio door gate and he said that I had to pay then and up front and installation would happen around 15 January as the factory would be closed over Xmas holidays. I received the invoice on 12 December via email and paid full 100% as per their insistence in order to get the order processed as a priority. I paid on the 13 December and sent proof of payment to the sales man and still received the following day another mail saying that I must pay. This irritated me somewhat as the left hand does not know what the right hand is doing and it seems to all be about meeting targets and not customer service.

After them having full payment for over 1 month I sent off a query after 15 January to establish when installation would take place. They said they would check and phone me back by latest Friday 19th. Needless to say that did not happen and after I sent off a email to them they said that they still did not have news from manufactures. we then agreed that they would contact me again on Wed 22nd, which also did not happen. I sent off a complaint to them on Thursday 23rd and requested that Management now become involved and contact me as the after sales consultant was not doing what was being agreed. Management did not get involved or were not informed of my unhappiness and still the after sales consultant started to get things happening and said that it would happen on Friday. I asked that she urgently confirm this in writing as distrust had now well set in. No surprises that this did not happen. I regret ever placing my order with Maxidor and they certainly have not lived up to their motto of offering "piece of mind" - to me anyway. I thought I was alone in my unsatisfactory situation until I saw on Hello Peter that this seems to be a common occurrence lately with regard to fulfillment of promises and delivery of services and all I keep on hearing is "sorry". On hindsight I should have acted on the early warning signs, apathy from day one up until today over 6 weeks later.

I will not use this company again as Management are not in touch with reality and appear disinterested on issues affecting their business and service, or are not being informed about unhappy customers. If they claim they are arguably the fastest deliverers then heaven help us.