DVDL
Danie Van Der Linde
1 reviews | Active since Aug 2020
31 Aug 2020, 10:53
Very poor service and product
Very poor service. Initial gate rusted within a few months and was replaced after a 10 month period. This gate was replaced by a gate with very poor finishing 2 months later and this gate again replaced with a gate full of holes. 8 months later and numerous follow ups with the Maxidor Cape Town team I'm still sitting a gate full of holes which is a eyesore.
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Replies (2)
Maxidor's replyOfficial
31 Aug 2020, 11:04Dear Valued Client,
Thank you for your feedback.
Our Customer Care Manager from the Head office will contact you soonest to assist you.
Please accept our sincerest apologies.
Kind Regards,
Maxidor SA
Thank you for your feedback.
Our Customer Care Manager from the Head office will contact you soonest to assist you.
Please accept our sincerest apologies.
Kind Regards,
Maxidor SA
Maxidor's reply31 Aug 2020, 11:04
Official
Dear Valued Client,
Thank you for your feedback.
Our Customer Care Manager from the Head office will contact you soonest to assist you.
Please accept our sincerest apologies.
Kind Regards,
Maxidor SA
Thank you for your feedback.
Our Customer Care Manager from the Head office will contact you soonest to assist you.
Please accept our sincerest apologies.
Kind Regards,
Maxidor SA
DVDL
Danie Van Der Linde's updateReviewer Update
26 Aug 2021, 14:01The above problem has still not been resolved. Numerous emails and visits to my house (with one being from the new Cape Town franchise owner, Massimo) to investigate the problem and I'm still sitting with a inferior product from a well know company.
After a 4 month wait to correct another botched job I had to follow up again with the team of around 10 people at Maxidor. 1 person rep**** (Ashlynne Maharaj) promising a installation in that week and now 2 weeks later, still no response or installation
Very unhappy about this service, or lack thereof in fact...
Will definitely not consider their products in the future and will strongly advise against anyone considering using their product considering the shocking after sales service
After a 4 month wait to correct another botched job I had to follow up again with the team of around 10 people at Maxidor. 1 person rep**** (Ashlynne Maharaj) promising a installation in that week and now 2 weeks later, still no response or installation
Very unhappy about this service, or lack thereof in fact...
Will definitely not consider their products in the future and will strongly advise against anyone considering using their product considering the shocking after sales service
DVDL
Danie Van Der Linde's update26 Aug 2021, 14:01
Reviewer Update
The above problem has still not been resolved. Numerous emails and visits to my house (with one being from the new Cape Town franchise owner, Massimo) to investigate the problem and I'm still sitting with a inferior product from a well know company.
After a 4 month wait to correct another botched job I had to follow up again with the team of around 10 people at Maxidor. 1 person rep**** (Ashlynne Maharaj) promising a installation in that week and now 2 weeks later, still no response or installation
Very unhappy about this service, or lack thereof in fact...
Will definitely not consider their products in the future and will strongly advise against anyone considering using their product considering the shocking after sales service
After a 4 month wait to correct another botched job I had to follow up again with the team of around 10 people at Maxidor. 1 person rep**** (Ashlynne Maharaj) promising a installation in that week and now 2 weeks later, still no response or installation
Very unhappy about this service, or lack thereof in fact...
Will definitely not consider their products in the future and will strongly advise against anyone considering using their product considering the shocking after sales service