AJ
Antony J
1 reviews | Active since Oct 2020
02 Oct 2020, 17:26
Very poor customer service and expertise
On the 26th June 2020 I ordered and paid Maxidor in full for two security gates. On the 10th July 2020 they arrived with two gates that were 40mm shorter than the actual door frames! After being ignored as to the supply and installation of the correct security gates, I escalating the issue via our estate managing agents after which the MD got involved. On the 23rd September 2020, they again arrived with two gates but couldn't install the second one as it was now too wide. I emailed the MD on that same day requesting clarity on the way forward but am now getting totally ignored. I have requested they pay me back but was told this is not possible.
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Replies (5)0
Replies (5)
Maxidor's replyOfficial
05 Oct 2020, 08:08 Dear Antony,
Thank you for your valued feedback.
Our Head office Customer Care Manager will contact you to assist you with this matter.
Please accept our sincerest apologies.
Kind Regards,
Maxidor SA
Thank you for your valued feedback.
Our Head office Customer Care Manager will contact you to assist you with this matter.
Please accept our sincerest apologies.
Kind Regards,
Maxidor SA
Maxidor's reply05 Oct 2020, 08:08
Official
Dear Antony,
Thank you for your valued feedback.
Our Head office Customer Care Manager will contact you to assist you with this matter.
Please accept our sincerest apologies.
Kind Regards,
Maxidor SA
Thank you for your valued feedback.
Our Head office Customer Care Manager will contact you to assist you with this matter.
Please accept our sincerest apologies.
Kind Regards,
Maxidor SA
AJ
Antony J's updateReviewer Update
09 Oct 2020, 14:27Email message received from Maxidor on 7 October 2020: We will be replacing your gate. We await delivery from our supplier of flat bars to add to your order which will result in a slight delay of delivering your complete order for installation. Once we have received this flat bar delivery we will advise you of it and dispatch the complete product. You will then be contacted by the Durban branch to schedule your installation.
AJ
Antony J's update09 Oct 2020, 14:27
Reviewer Update
Email message received from Maxidor on 7 October 2020: We will be replacing your gate. We await delivery from our supplier of flat bars to add to your order which will result in a slight delay of delivering your complete order for installation. Once we have received this flat bar delivery we will advise you of it and dispatch the complete product. You will then be contacted by the Durban branch to schedule your installation.
Maxidor's replyOfficial
12 Oct 2020, 09:57Dear Anthony,
This is correct. Thank you for acknowledging on Hellopeter our email communications sent to you.
We will be in contact with you today (12/10/2020) regarding progress on your order as advised last week - 7 October 2020.
Kindly be reminded that In addition to honoring all orders quoted by our KZN franchise, Maxidor Head Office has taken over the Maxidor KZN franchise and we have purposed and set out to rectify all challenges experienced by clients in this regard as discussed and raised with you.
Thank you for your understanding and patience regarding this.
We will continue to keep you updated on the progress of your order rectification.
Kind Regards,
Maxidor SA
This is correct. Thank you for acknowledging on Hellopeter our email communications sent to you.
We will be in contact with you today (12/10/2020) regarding progress on your order as advised last week - 7 October 2020.
Kindly be reminded that In addition to honoring all orders quoted by our KZN franchise, Maxidor Head Office has taken over the Maxidor KZN franchise and we have purposed and set out to rectify all challenges experienced by clients in this regard as discussed and raised with you.
Thank you for your understanding and patience regarding this.
We will continue to keep you updated on the progress of your order rectification.
Kind Regards,
Maxidor SA
Maxidor's reply12 Oct 2020, 09:57
Official
Dear Anthony,
This is correct. Thank you for acknowledging on Hellopeter our email communications sent to you.
We will be in contact with you today (12/10/2020) regarding progress on your order as advised last week - 7 October 2020.
Kindly be reminded that In addition to honoring all orders quoted by our KZN franchise, Maxidor Head Office has taken over the Maxidor KZN franchise and we have purposed and set out to rectify all challenges experienced by clients in this regard as discussed and raised with you.
Thank you for your understanding and patience regarding this.
We will continue to keep you updated on the progress of your order rectification.
Kind Regards,
Maxidor SA
This is correct. Thank you for acknowledging on Hellopeter our email communications sent to you.
We will be in contact with you today (12/10/2020) regarding progress on your order as advised last week - 7 October 2020.
Kindly be reminded that In addition to honoring all orders quoted by our KZN franchise, Maxidor Head Office has taken over the Maxidor KZN franchise and we have purposed and set out to rectify all challenges experienced by clients in this regard as discussed and raised with you.
Thank you for your understanding and patience regarding this.
We will continue to keep you updated on the progress of your order rectification.
Kind Regards,
Maxidor SA
AJ
Antony J's updateReviewer Update
21 Oct 2020, 19:26On the 21st October 2020 (more than 16 weeks since payment), Maxidor arrived for the third time on site with my outstanding security gate but could not complete the installation once again as now it was far too narrow. There is just no end to their incompetence!
AJ
Antony J's update21 Oct 2020, 19:26
Reviewer Update
On the 21st October 2020 (more than 16 weeks since payment), Maxidor arrived for the third time on site with my outstanding security gate but could not complete the installation once again as now it was far too narrow. There is just no end to their incompetence!
AJ
Antony J's updateReviewer Update
28 Oct 2020, 23:04On the 26th October 2020 (more than 17 weeks since payment), Maxidor came to site for the fourth time with yet another security gate. This gate was slightly wider than the frame already installed so the one side frame was replaced with an angle iron and merely mounted to the outside wall with four *****s easily accessible to all and sundry (security?)! It should also be mentioned that the second gate was installed the wrong way around (different to the first gate). The saga continues :(
AJ
Antony J's update28 Oct 2020, 23:04
Reviewer Update
On the 26th October 2020 (more than 17 weeks since payment), Maxidor came to site for the fourth time with yet another security gate. This gate was slightly wider than the frame already installed so the one side frame was replaced with an angle iron and merely mounted to the outside wall with four *****s easily accessible to all and sundry (security?)! It should also be mentioned that the second gate was installed the wrong way around (different to the first gate). The saga continues :(