Took our money, no installation after 6 weeks - customer service doesn't exist

We made a payment to Maxidor on 26 Nov 2020 for some security products. It takes 15 days for manufacturing and installation. When we started to query the installation booking on 14 Dec, no one had an idea if we were booked. No one could get back to us to tell when they will make the booking. Numerous phone calls to our sales rep, Winston during the week, NOTHING happens. Empty promises of getting back to me. Eventually I drove to their offices, just to find it closed. And conveniently after that, I get an email stating they had covid case and everything had to close for isolation period. Convenient answer to lock up and go on holiday without any worries about the clients that they leave high and dry - and subsequently sitting with my cash in their bank account. Not sure why the installation team is in a meeting with the GM during peak period installations???? We had to go on holiday without security and uninsured contents. Thanks for spoiling our holiday Maxidor. I sent an email back which was totally ignored. Upon return, we start enquiring again. Now, Winston wasn't even sure where the products were. Maybe they were in JHB, maybe in CPT. Numerous phone calls from my side, we establish, again very conveniently to suite maxidor holiday plans, the stock is in the JHB branch. The info provided said the JHB branch opens 04 Jan, stock will be dispatched and we will have an installation by 08 Jan 2020 latest. After throwing my toys out of the cot, eventually, get a call from Sasha-Lee, apologising for this mess. Then she tells me the JHB branch only opens on 11 Jan 2021, and there is no way she can confirm if the stock will be dispatched next week. So no one in Maxidor knows anything about their operations and their management is completely absent, having a jol with our money somewhere.

My suggestion back in December was, even though Covid stops their team from installation, you can outsource the installation and keep the client. After I was informed the stock is in JHB, the suggestion is to send it down to CPT and outsource the installation, as logistics companies don't close down in December.

Today is 06 Jan 2021 - no installation yet or any guarantee when the installation will take place. We have demanded our money back immediately because this is completely unacceptable.

Poor customer service, no regard for the client, but happy to take their money.

DON"T GO TO MAXIDOR!