BS
Brad S

1 reviews | Active since Jan 2020

28 Jan 2020, 07:45

Terrible service from Maxidor

It took us 7 calls before someone actually called us back to come an quote us. Eventually Odian called me and said that he have left 8 missed calls. This is a total lie as I never had a single missed call. He eventually came over and quoted us and said that it would take up to 15 working days for installation. We paid on the 6th Jan and sent the proof of payment to Odian and asked him to confirm that installation would be done on the 27 Jan (15workings). Odian ignored the email. I called him a few days later and asked if he recieved the proof of payment and he said he had but was also a little rude. We had no further communication from Maxidor or Odian to keep us informed or let us know what was going on. We left it until Friday the 24 the January when my wife called and spoke to Lyn. She said that she would follow up and call my wife back. She never did. My wife called her again on Monday 27th Jan to find out what was happening and she said that she would follow up and call her back. She never did.

Stay away from Maxidor. Their service is terrible.

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Replies (2)
Maxidor
Maxidor's reply28 Jan 2020, 08:48
Official
Good morning Brad. Thank your for bringing this matter to our attention. We are in contact with our KZN branch and investigating how we can get this resolved and secure you and your family. We will be in contact with you shortly. Assuring you of our best attention and service. Kind regards, Maxidor Head Office
Maxidor
Maxidor's reply28 Jan 2020, 09:59
Official
Good morning Brad. Our KZN branch has been in contact with you, the installation has been booked for tomorrow the 29th of January 2020. Kindly let us know should there be anything else we can assist you with. Kind regards, Maxidor Head Office