Terrible after sales service

Mid November had a Maxidor install sliding gates at my 2 door entrances and burglar bars in the bathroom and toilet. On the day of fitment before i got home to inspect Pragasan the salesman called to say that 1 of the frames were delivered damaged and will be replaced after 1 week as it is made Jhb. 2weeks i call and speak to lady in customer services who is unaware of this and advised that it would be done before Christmas. Guess what? I am still waiting. Now i notice the bolts on the back gate are loose and 1 is out. The gate itself has lots of deep scratches that was nicely painted over at the factory and is already rusting.