SG
Samira G

1 reviews | Active since May 2015

26 Sept 2016, 08:59

Terrible after sales service

<p>The Consultant Odion Theologo visited, took measurements and said it would take approximately 15 working days to be delivered and installed after full payment is made. I patiently waited for the call which eventually came, the guys came by said that the incorrect measurements have been taken and that more pieces will have to be ordered as the safety aspect is not to spec. After leaving the gate which was fitted and in working order but incomplete as an additional panel was not installed I noticed the lock was troublesome it is faulty, I informed Terry on 05/09 from which I never received a call or acknowledgement that the problem was noted.</p> <p>I then called the office and spoke to Priscilla who has been helpful and said that Terry was not in. Then ANOTHER set of guys came by to complete the job and said they cant do anything as the original fitters did a terrible job and MORE parts have to be ordered. They were meant to come in on Saturday but yet AGAIN another delay as their vehicle broke down.</p> <p>Then today Priscilla tells me that they cant change the lock as that too has to be ordered!!!! I am now FUMING as this should have been ordered when I originally mentioned the problem! I told her that Makro stocks the same lock and that they can buy it.</p> <p>I am SICK AND TIRED OF BEING PUSHED AROUND AND TOLD THIS HAS TO BE ORDERED AND THAT HAS TO BE ORDERED!!!! WHY DOES MAXIDOR NOT HAVE FREAKING STOCK OF ANYTHING THAT IS NEEDED!</p> <p>I HAVE BEEN EXTREMELY!!!! PATIENT!!!</p>

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Replies (1)
Maxidor
Maxidor's reply26 Sept 2016, 13:40
Official

Dear Valued Client.

Thank you for your feedback.

We have confirmed that we have the installation and our Regional Manager in Durban has contacted you. Should you require any further assistance please contact our National Service Manager directly on ***

Please accept our sincerest apologies for the inconvenience caused.

Take Care

Maxidor SA