Slack service

I had a maxidor installed many years ago. Unfortunately it was broken into. I requested for my refund(as per the advertised policy) but I was told that there was a time limit for this money back guarantee and that I had exceeded that timeline. Nevertheless I was quoted to have the door refurbished to it's original condition including all sliders and clips etc. Paid for the items as per the quote in 2019 and to date have been getting the run around. Team from fourways came around replaced a bar and left. Told me that that was the instruction. Have no idea why I would want just a bar replaced to have a door that still doesn't work, can't slide or has no locks due to the break-in. So have been sitting without a security gate for almost 2 years due to Maxidor slack service.