SHOCKING SERVICE AND NOW WONT PAY MONEY BACK

I CANNOT GET FEEDBACK on a battery back-up I have ordered and paid for - it has been a 7 week debacle where I begged for a quote, had to pay up front and then get no feedback. I today say I want my money back and they cant give me a refund as I have to wait 6 weeks!!! this is shocking I needed this as an \emergency"and have had to make numerous follow up calls speaking to many different people"