Shocking Service

Maxidor products are expensive - we all know that and are forced into paying for these security products because of the way we live. But Maxidor ran a special and we ordered and paid for a gate on the same day. They assured us that it would take 7-10 working days... No one phoned us after payment was made or did any follow up. After 17 days of not hearing from them, my husband eventually had to drive to the factory himself. Then they just rocked up to do the installation without having called to make a time for installation. As a result, my husband had to cancel work so he could rush back home to oversee their installation. Super disappointed that such expensive products don't have decent customer service. Their sales team were very quick to make the sale and take our cash. Unfortunately no other department managed to keep that level up.