Shocking poor after sales service!

Since August 2019, I have been at logger-head with MAXIDOR.

I hereby, once again refer to all my previous correspondence (emails) to different Maxidor contact’s (as I was directed to in this regard), respectively dated:

- 5 August 2019 (Quinton Assure) - 7 August 2019 (Quinton Assure) - 8 August 2019 (Ashlynne Maharaj) - 22 August 2019 (Quinton Assure) - 30 August 2019 (Jacobus Venter & Quinton - 9 September 2019 (Jacobus Venter) - 29 September 2019 (Jacobus Venter) - 30 September 2019 (Jacobus Venter) - 7 October 2019 (Quinton & Jacobus Venter) - 15 October (Zarius Jordaan) - 21 October 2019 (Zarius Jordaan & Chris Rossouw), as well as

- numerous telephonic discussions with respectively the aforementioned, Chris Rossouw, Melissa Sinclair, and yourself over the same period, refers.

My telephonic request to meet ‘face-to-face’ with respectively yourself, and Quintin, in order to address the matter raised in my complaints, seems to have also landed on deaf ears, and I have now had it – no more.

I had the opportunity to meet up with Ian Volkwyn (Maxidor Installer), as arranged on Saturday, 7 December 2019, at our home in Betty’s Bay. The product that Ian brought to our house on Saturday (see enclosed photo’s (1 & (2) to ‘install’ clearly indicates that there is absolutely NO willingness, to in earnest attempt in ANY way to resolve the matters at hand, in actual fact, when scrutinizing the product closer, it is clear that it is a ‘used product’, and not appropriate to resolve the issue at hand.

Excuse my bluntness, in the following email, but I get the distinct impression that certain people in your organization think, that I am totally ‘non compus mentus’, and that they keep on insulting my intelligence, time, and patience. I can in actual fact determine, from the type of communication and service received to date, that there is, in fact, NO sincere willingness to honestly resolve the matter highlighted in my emails, and that who(m) ever is allocated to address the matter with me, merely wants to get the matter off their respective desk, i.e. abdication of accountability and responsibility.

I have been patient, and have allowed when requested to do so, that proper investigation be undertaken by Maxidor, that proper and sound solutions to my complaints raised be investigated and solutions be found, in order to be implemented. This, however, seems to have only been a ‘stalling tactic’ in order to get rid of me. I am most happy to do so.

I hereby give you 7 days notice, as of Monday 9 December 2019, to come and take off the ‘sub-standard’ products, and refund me in full.

To date, 19 December 2019, I have not from one of the email adressees received even an acknowledgement of my email.