service terrible

<p>so after 3 years of having the gates I stalled which after much problems during installation.my gate lock snaps off. I phone the jhb branch and the original Installers no longer do it. I don't hear back after 1 week phone back today to get told oh no I've forwarded it onto someone to check that this is our product. After sending picture copies of quotes and Invoices through. Yet still after a week I had to contact them and ask what's happening. So for over a week now my families security Is at risk and still no one has contacted me about it. Just shows you the want business but take forever to honor there warranties'.</p>