Rust and poor after sales service

Since posting a complaint on +- 13 August about Maxidor regarding rust and poor after sales service, I received a phone call the next morning from a lady who arranged for someone from the Aftersales Dept to visit my home to inspect my 2 security doors. Two men arrived as scheduled on Monday 17 August who promised to get back to me but I am still waiting to hear from them despite a reminder on 2 September. It seems as if the only way to get a response from Maxidor Cape Town is to put a post on Hello Peter!