Repair paid for 3 months ago

We are busy looking after a house for someone and they had a break-in, the gate is a Maxidoor brand one and so it performed its task of keeping the intruders out. I requested Clayton Van Der Merwe from the Maxidoor Howick branch to please come out and quote for the repair. He promptly met up with me to see the damages, provided the quote and requested payment. To date, the repair has not been carried out. He did start out at first with good communication but after the last communication I never heard a thing. When I phoned him today he said he has left it in the hands of the Durban office and considered it done. That is what great customer service you can experience. Well, he said he would phone me in half an hour time, I am not going to hold my breath but just very disappointed.