POOR WORKMANSHIP

We have been extremely unhappy with Maxidor and their lack of after sales service. We had burglar bars, patio gate and 2 swing gates install in Dec 2014. From date of installation we have been unhappy because we have been misinformed about what we had purchased - CASH UP FRONT. We have had the swing gates changed twice already because of the poor workmanship and are still unhappy. We were promised in writing that our gates were being made on 30/04/2015. On the 19/07/2015 we informed Maxidor that we could not access our home due to lock on swing gate being unable to open. Maxidor obviously deems it not to be urgent that is why nothing has been done. The last telephone call and subsequent email I received from Maxidor (Jurie Botha) was on the 28 July 2015 - the day before we had threatened to seek legal recourse. I was offered a refund which I declined because Jurie was so convincing that he would sort out our problem. <br> <br> Here is a quote to Jurie on 12/08/15 - \I NEED MAXIDOR OUT OF OUR LIVES. GIVE ME A REFUND FOR MY GATES SO I CAN GET ANOTHER SERVICE PROVIDER WHO IS WILLING TO GIVE ME VALUE FOR MY MONEY!! <br> <br> Shame on you