1 reviews | Active since Aug 2016

04 Aug 2016, 06:48

Poor product - shocking service

<p>We recently fitted Maxidor security gates to our property. The initial sale was reasonably hassle free. However the gates started to rust in numerous places, the locking mechanisms started failing and the tracks got sticky. I contacted the office in Bellville and a rep was sent out to inspect. He said they would make contact to replace the faulty gate. 6 weeks later I am still trying to get them to replace the gate. There is absolutely no service, excuses galore and a shocking attitude to an inferior product. This company is all about the sale, and not about client / after sale service.</p>

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Replies (2)
Maxidor
Maxidor's reply04 Aug 2016, 13:33
Official

Dear Valued Client

Thank you for posting your query.

Our Regional Manager for Cape Town has contacted you to assist you with your query. Should you require any further assistance please contact our National Service Manager directly **********

Please accept our sincerest apologies for the inconvenience caused.

Take Care

Maxidor SA

's update05 Aug 2016, 06:51
Reviewer Update

I have rep**** to the email that was sent and await feedback. The email was sent Thursday, 4 August 2016