Poor after sales service

I had two slam lock gates installed in 2014. Part of the sales pitch was that they offer a free annual service for five years. I contacted the call centre who gave me the number for the Cape Town branch to arrange the service. I called the Cape Town number on Wednesday 02 Sept. The woman said that someone from the service team would be in touch. No one has called me to date. Here I was considering getting them to install another gate...