1 reviews | Active since Jul 2015
POOR AFTER CARE SERVICE
I had Maxidor install 3 gates at my property in April and now in July, the slam lock gate lock will not open.<br> <br> Despite calls to the call centre, which initially went unanswered, I got through to a consultant on 24/7/15 who advised someone would be in touch. That afternoon when no-one had been in touch with me, I called the call centre again only to be told that the have all left for the day.<br> <br> It is not 28/7/15 and despite trying to call the call centre again the entire day, trying the salespersons number - no-one is available to take my call and it goes unanswered.<br> <br> Current Status - extremely frustrated and angry that we spend an enormous amount of money on this product and the after care service is so poor!!!<br> <br>
Thank you for sending through your query.
We have contacted you and arranged to have your lock sorted out. Our National Service Manager has also sent you all her details in order for you to contact her should you have any further questions or queries.
Please accept our sincerest apologies for any frustration and inconvenience that we may have caused.
Take Care!
Kind Regards
Maxidor SA!
Thank you for sending through your query.
We have contacted you and arranged to have your lock sorted out. Our National Service Manager has also sent you all her details in order for you to contact her should you have any further questions or queries.
Please accept our sincerest apologies for any frustration and inconvenience that we may have caused.
Take Care!
Kind Regards
Maxidor SA!
