pesponing dates on emergency repairs

Contacted Maxidor Monday 14.12.2015 to urgently send a technician to replace ALL locks due to domestic worker *****ing all or most of my electronic and household items including master key for Maxidor on Saturday 12.12.2015 afternoon. Customer service returned call \we can only help you on Wednesday 16.12.2015 our contractor will contact you in the morning to set up a time". Wednesday 16.12.2015 came and went nothing happen. Thursday 17.12.2015 10:10 am I contacted Maxidor. Customer centre revert call \""we can only help you on Friday 18.12.2015 \"". I immediately disconnected my call as I was not prepared to entertain or debate silly excuses with an attitude. The above complaint justifies the phrase \""BETWEEN LIFE AND DEATH\"". Maxidor has shown a lack of responsibility"