Non existent customer service

Our gate was installed in 2014. In 2016 the one lock would not open. They sent someone out and the solution was to cut the pin on the lock off so that only 1 lock worked. I also requested that they address the rust that was appearing on the gate. 3 months ago the gate broke completely. I have contacted the call centre 3 times and even spoke to someone twice in the cape town office. They sent someone to assess 2 months ago and there has been no response. This is completely unacceptable for a so called trusted business