Nolene Roelf

<p>On the 22 April, I contacted Maxidor for a quotation for a burglar gate. A rep (Quincy) gave me the quote. When I asked the question how long does the installation take, he advised me it will take 3 - 5 working days. I paid the money into Maxidor' account on th 06 May 2016 upon which Quincy confirmed receipt of payment. He again advised it will take 3-5 working days for installation. On the 13 May 2016, I send him a sms to confirm if they will be installing that day. He phoned me to asked if I receieved a call from their office, I rep**** "NO". He davised me I needed to wait for their office to call me for the instatllion. On Tuesday 17 May 2016 I have not heard anything from Maxidor. I called their sharecall number "***" I spoke to Bianca, she advised I speak to Quincy. I told her I do not want to speak to him because he said I need to wait for a call from their offices. Soon after my call with Bianca, Quincy called to say the book he was using was duplicated & somebody else is using a book with the same reference numbers & the work on my Burglar gate have not yet started. Upon questioning the 3-5 working days delivery period, I was told the gate will be installed by the end of the week (20 May 2016). On Thursday 19 May 2016, I send Quincy a messsage to cancel the transaction & deposit my money back into my account. He called me to advise he will resolve the issue & the gate will be installed before end of the week. On Thursday "Rowan" called to confirm the installation for Friday & promised they will start at my place first. On Friday (20 May) I received a message from Johannes to advise me he is running late & he will advise when he is on his way to my place. By 1 o'clock I have not heard anything from Johannes & I called him. He advised he was in Sasolburg as Rowan told him to go there first. I called Quincy again to confirm what was happening. He said he will contact his office & let me know. He only called after 6 on Friday night to confirm if the gate have been installed. I told him the gate have not been installed yet & I do not want the gate anymore, I would like to have my money back. He had such an attitude with me on Friday night I had to drop the call as he would not listen to me & only wanted to say what he wanted & I had to listen. If a person is treated like this from such a big well known company for something you paid for & they treat you as if you have asked them for a favour. I would not recommend anybody else to do business with Maxidor</p> <p> </p> <p> </p>