No regard for the client

It has been 3 days now and I have heard nothing from Maxidor. Except for another sales agent to come out to sell me a product. I have had a Maxidor gate for under 5yrs and they broke into my place. Now I am sitting with no security and Maxidor has no regard for me the client. I have tried to be patient with the response and understanding that there are procedures. But I am sitting with my door and gate not working. So my home my safety and me are violable. No one seems to be treating this with urgency. What happens if it was your family your home what would you be doing right now? PLEASE I need this sorted out.