No refund

On the 20 Aug 2013 we paid R15 321,60 for a solid curtain door & installation by Maxidor. The door arrived onsite with the wrong measurements and because of this the order was cancelled and the door was taken back by Maxidor. <br> <br> The sales rep , Dawie Fourie, was contacted for a refund and I was referred to the Edenvale Branch manager. He agreed to a refund but informed us that the process takes some time. <br> <br> On the 12 Aug 2014 we contacted Melissa Sinclair, the Service Manager, regarding this issue. She could not find any reference of the incident and requested that all information regarding this matter be send to her, which we did. <br> <br> I then phoned Jurie Botha, National Operations Manager, on 28 Jan 2015. He informed me that he would quickly go and retrieve the case and phone me back in 20 minutes. <br> <br> I am still waiting....<br> <br> Clearly this company has perfected the art of taking money from customers, not doing the installation, dodging customer's complaints forever and never issue refunds. <br>