MA
Marissa A
1 reviews | Active since Feb 2020
05 Feb 2020, 15:05
Maxidor - terrible after sales service
To start with the sales guy was late by an hour - husband had to phone and find out what was going on. Once we placed and paid the order that was it - silence. We had to ask/phone/prompt. Response is slack and non existent. Phoned the office to find out what was going on and the lady "helping" was so rude. I couldn't even finish my sentences. I wish I had checked hellopeter beforehand. Almost a month later and no idea when/if my gates will be installed. Avoid at all costs!
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Maxidor's replyOfficial
05 Feb 2020, 15:16Good afternoon Marissa Adams. Hope you are well. Thank you for bringing this to our attention, we are saddened that you did not receive the customer service we have become known for. Please accept our unreserved apologies for the inconvenience that has been caused and for the poor service delivery. Could you kindly assist us with an order number or name of the person you were dealing with and we will assist you further. Hoping to turn your frown upside down. Kind regards, Maxidor S.A Head Office
Maxidor's reply05 Feb 2020, 15:16
Official
Good afternoon Marissa Adams. Hope you are well. Thank you for bringing this to our attention, we are saddened that you did not receive the customer service we have become known for. Please accept our unreserved apologies for the inconvenience that has been caused and for the poor service delivery. Could you kindly assist us with an order number or name of the person you were dealing with and we will assist you further. Hoping to turn your frown upside down. Kind regards, Maxidor S.A Head Office