Maxidor Security - Pinetown

<p>My boyfriend was going away for 10 days and there was a lot of activity in the area that I live. I have an alarm system but house is big and double storey. For me to feel safer we decided to install a roller shutter at the top of the stairs. We got Maxidor to come out and in the end a roller shutter security door was promised to be installed on 27 January 2017, that was the condition I accepted the quote and Maxidor agreed. A deposit was paid on prior to this on acceptance of the quotation. (Day 1)They arrived on the 27 January and I immediately paid the balance of quote, only for the fitters to tell me the door is too big. The consultant called and said they would come and fit a temporary door the next day so that I would be safe as the shaft for the roller was too big and it had to be professionally cut. (Day 2)The next day they arrived 28 January 2017 with a door that was too small. (Day 6) 1 February 2017 A team arrived to install the shutter... they spend the whole day installing the door the wrong way. After hacking 2 of my oregon door frames to install the box (there is Oregon windows above the doors), they left and came back the next day to finish. I called the consultant and told him I was not happy with the installation and he arrived the same time as the installers the next morning. (Day 7 ) 2 February 2017 We discussed the installation and we agreed that the box be turned around facing the other way into the stairway so that the box was not visible through the windows. The fitter immediately said he can’t do it (all Maxidor’s installation teams are sub contracted by Maxidor) as he would need a new Order Number from Maxidor to do it. But I do feel he declined to do it because he knew once the box was removed we would see how he hacked the door frames. (Day 9) 4 February 2017 Another team arrived to refit the door. They worked from 9.30 until 19.30 on a Saturday. They were pleasant and made do with the parts that were already in a terrible condition. When they left the door was still not operating….. The door makes such a noise, and hooks on the runners, the plastic on the ends is grating on the rough runners, the frame is in bad condition so is the box. The roller shutter has got sc****s on it where it is hooking on runners. The installers said that the shaft is not right. (Day 15) 10 February 2017 I phoned the Manager (Veron) and told him that my boyfriend had spoken to the consultant on Monday and that to date no one has called or made an attempt to come and look, he said he would get the consultant (Vijan) to come as he is more flexible. To date the 15 February 2017, and numerous phone calls to Vijan, and Vijan promising the manager will call…. Nothing has happened.</p>